Service Advisor: Elevate Customer Experience & Service Ops

Sonic Automotive, Inc.; Carson, Northern (CA, KY); Hybrid; USD 60,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA

401k

PTO

Personal Automotive Concierge Service

Job summary

Carson Honda, part of Sonic Automotive, is hiring a Service Advisor in Carson, CA. You will be the liaison between customers and our technicians, ensuring accurate vehicle diagnosis, service and repair coordination, and timely updates throughout the service process.

We offer a monthly draw of $3,000 with potential earnings up to $120,000 per year based on performance. All applicants must be authorized to work in the USA and hold a valid driver’s license.

Qualifications

• Customer service and communication skills needed.
• Experience in a dealership setting is preferred.
• Knowledge of vehicle mechanical operations is helpful.
• Ability to read and comprehend instructions and information.

Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document their vehicle issues.
• Provide detailed explanations of recommended services and repairs.
• Communicate estimated costs and obtain customer approval for services.
• Schedule appointments and manage service bay availability.
• Coordinate with the service technicians to ensure timely completion of repairs.
• Update customers on the status of their vehicles throughout the service process.
• Provide accurate repair timelines and inform customers of any delays.
• Create and maintain detailed service records for each customer.
• Prepare and explain invoices to customers, including a breakdown of services performed.
• Process payments and handle any billing inquiries.
• Follow up with customers after service to ensure satisfaction and address any concerns.
• Resolve customer complaints or issues promptly and professionally.
• Stay informed about the latest automotive technologies and services.
• Provide customers with information about maintenance schedules and recommended services.

Skills

Customer service

Dealership experience

Communication

Mechanical knowledge

Reading comprehension

Job description

Carson Honda, part of Sonic Automotive, is hiring a Service Advisor in Carson, CA. You will be the liaison between customers and our technicians, ensuring accurate vehicle diagnosis, service and repair coordination, and timely updates throughout the service process.

We offer a monthly draw of $3,000 with potential earnings up to $120,000 per year based on performance. All applicants must be authorized to work in the USA and hold a valid driver’s license.