Service Advisor - Growth, Benefits, Customer Impact

L0105 Lithia Home Office; Nevada (IA); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Sahara Chrysler Dodge Ram is seeking an experienced Service Advisor to drive automotive service requests and communication between customers and technicians. You will develop estimates, authorize RO entries, and maintain accurate customer records.

The ideal candidate has prior service-advisor experience, a basic mechanical understanding, and a valid driver's license. A teamwork-focused attitude and exceptional customer service are essential.

Qualifications

• Previous Service Advisor experience preferred.
• Prior experience as automotive technician a plus.
• Team player focused on providing exemplary customer service.
• Basic mechanical understanding of an automobile.
• Valid driver’s license in your state of residence

Responsibilities

• Initiate automotive services by ascertaining vehicle performance problems and service requests; verify warranty coverage; develop estimates; write repair orders; maintain customer records.
• Serve as the communicator between the customer and technician; ensure needs are understood by the technician and the customer.
• Develop estimates by costing materials, supplies and labor; calculate customer payment including deductibles.
• Prepare repair orders (RO) with approvals and enter RO into the service database system.
• Communicate additional repair needs to the customer based on vehicle inspection.
• Administer manufacturer warranty for qualifying repairs.
• Keep customer informed of service specials, completion times and expenses.

Skills

Customer service

Team player

Mechanical understanding

Education

High school diploma or equivalent

Job description

Sahara Chrysler Dodge Ram is seeking an experienced Service Advisor to drive automotive service requests and communication between customers and technicians. You will develop estimates, authorize RO entries, and maintain accurate customer records.

The ideal candidate has prior service-advisor experience, a basic mechanical understanding, and a valid driver's license. A teamwork-focused attitude and exceptional customer service are essential.