Automotive Service Advisor — Growth & Training

L0152 Lithia Chrysler Dodge Jeep Ram of Great Falls; Great Falls (MT); On-site; USD 45,000 - 67,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia Chrysler Dodge Jeep Ram of Great Falls is hiring a Service Advisor who will initiate automotive services, verify warranty coverage, develop estimates, write repair orders and maintain customer records. The role requires at least 1 year of Service Advisor experience, a team player attitude, basic mechanical understanding, a valid driver's license, and welcomes veterans.

Join a dealership that emphasizes competitive compensation, benefits, and a supportive team focused on quality of service

Qualifications

• 1+ years of previous Service Advisor experience.
• A team player who is focused on providing exemplary customer service.
• Basic mechanical understanding of an automobile.
• Acceptable driving record and a valid driver's license in your state of residence.
• Veterans encouraged to apply!

Responsibilities

• Initiate automotive services and repairs by ascertaining vehicle performance problems and service requests.
• Verify warranty and service contract coverage.
• Develop estimates; write repair orders; maintain customer records.
• Communicate between the customer and technician ensuring the technician understands the customer's needs and the customer understands the needed service/repairs.
• Develop estimates by costing materials, supplies, and labor; calculate customer's payment, including deductibles.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.

Skills

Service Advisor experience

Customer service

Mechanical understanding

Driver's license

Veterans encouraged

Job description

Lithia Chrysler Dodge Jeep Ram of Great Falls is hiring a Service Advisor who will initiate automotive services, verify warranty coverage, develop estimates, write repair orders and maintain customer records. The role requires at least 1 year of Service Advisor experience, a team player attitude, basic mechanical understanding, a valid driver's license, and welcomes veterans.

Join a dealership that emphasizes competitive compensation, benefits, and a supportive team focused on quality of service