Auto Service Advisor | Customer Experience & Growth

Kerry Automotive Group; Florence (KY); Sur place; USD 35 000 - 52 000; Plein temps

Avantages offerts par ce poste

401(K) Savings Plan

Medical Plan

Dental Plan

Vision Plan

Paid Vacation

Opportunities for advancement

Résumé du poste

Kerry Automotive Group in Florence, KY is seeking a Service Advisor to guide customers through the service process and ensure a positive experience. You will determine customer needs, communicate repair options, and maintain strong relationships throughout the service journey.

The role emphasizes upbeat communication, efficient vehicle progress updates, and contributing to dealership profitability through service sales and promotions.

Qualifications

• Meet with customers to determine repair and service needs.
• Aim to increase customer satisfaction through strong relationships.
• Ability to focus and multitask in a busy service department.

Responsabilités

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Increase profitability by maximizing sales & executing retail promotions
• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times

Connaissances

Customer service

Multitasking

Computer skills

Description du poste

Kerry Automotive Group in Florence, KY is seeking a Service Advisor to guide customers through the service process and ensure a positive experience. You will determine customer needs, communicate repair options, and maintain strong relationships throughout the service journey.

The role emphasizes upbeat communication, efficient vehicle progress updates, and contributing to dealership profitability through service sales and promotions.