Service Advisor: Sundays Off, 401(k) Match, PTO

Sonic-Automotive; Houston (TX); Sur place; USD 75 000 - 150 000; Plein temps

Avantages offerts par ce poste

401(k) with Company Match

Paid Time Off

Employee Pricing on Purchases & Leases

Free & Discounted Gym Membership

Résumé du poste

Sonic Automotive's Land Rover Southwest Houston dealership is seeking a Service Advisor to deliver exceptional customer service and coordinate between customers and technicians. You will document vehicle issues, explain services, and manage appointments to keep the service bay running smoothly.

Requirements include 1+ year as a Service Advisor in automotive retail, strong communication skills, and knowledge of automotive systems. Familiarity with CDK is a plus.

Qualifications

• 1+ years of experience as a Service Advisor in an automotive dealership.
• Strong communication and customer service skills.
• Knowledge of automotive systems and basic technical understanding.
• Ability to multitask and thrive in a fast-paced environment.

Responsabilités

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document their vehicle issues.
• Provide detailed explanations of recommended services and repairs.
• Communicate estimated costs and obtain customer approval for services.
• Schedule appointments and manage service bay availability.
• Coordinate with the service technicians to ensure timely completion of repairs.
• Update customers on the status of their vehicles throughout the service process.
• Provide accurate repair timelines and inform customers of any delays.
• Create and maintain detailed service records for each customer.
• Prepare and explain invoices to customers, including a breakdown of services performed.
• Process payments and handle any billing inquiries.
• Follow up with customers after service to ensure satisfaction and address any concerns.
• Resolve customer complaints or issues promptly and professionally.
• Stay informed about the latest automotive technologies and services.
• Provide customers with information about maintenance schedules and recommended services.

Connaissances

Customer service

Communication

Multitasking

Time management

Outils

CDK

Description du poste

Sonic Automotive's Land Rover Southwest Houston dealership is seeking a Service Advisor to deliver exceptional customer service and coordinate between customers and technicians. You will document vehicle issues, explain services, and manage appointments to keep the service bay running smoothly.

Requirements include 1+ year as a Service Advisor in automotive retail, strong communication skills, and knowledge of automotive systems. Familiarity with CDK is a plus.