Service Advisor Float - Morrie's Auto Group

Morrie's Auto Group; La Crosse (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid training

401(k) with 4% match

Medical coverage

Dental and vision coverage

Job summary

Morrie's Auto Group is seeking a customer-focused service professional to support multiple stores across Wisconsin, Michigan and Illinois. You will greet customers, gather vehicle information, inspect for damage, and secure approval for repairs while keeping customers informed on timeframes and costs.

Responsibilities include following up on repair progress, handling inquiries, delivering vehicles, and assisting the service manager, with training and strong company benefits provided.

Qualifications

• Ability to travel in WI, MI, IL and stay overnight for days at a time.
• Problem solving skills and clear communication.
• Strong organizational skills and professional presentation.
• CDK experience preferred but not required.

Responsibilities

• Greet customers and collect vehicle information.
• Inspect vehicles for damage and photograph as needed.
• Obtain customer approval for repairs and review estimates and timelines.
• Explain maintenance recommendations and manufacturer care menus.
• Follow up on repair progress and inform customers of changes.
• Answer phone inquiries and return messages promptly.
• Deliver vehicles, review work performed and explain charges.
• Refer leads to sales departments and assist the service manager.

Skills

Problem solving

Strong communication

Organizational skills

CDK experience

Tools

CDK

Job description

About Us:

Morrie's Auto Group is one of the fastest growing privately-owned dealership groups in the Midwest with 30 stores across Minnesota, Wisconsin, Michigan, Nebraska, and Illinois. We represent comprehensive portfolio of top OEM brands, and were driven to be the most trusted choice for both our team members and customers.

We invest heavily in developing our people; because when our team grows, our company thrives. Thats why we are committed to developing interested employees into management roles, offering industry-leading benefit plan options, and fostering a positive and inclusive culture.

Roles & Responsibilities:

• - This position supports vacancies, vacations, and illnesses at Morrie's stores in WI, MI, IL
• - Greet customers, listen to the description of the problem, obtain customer and vehicle information
• - Inspect all vehicles for damage, and take multiple photographs
• - Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed
• - Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's specifications, using maintenance menus
• - Handle minor customer complaints and misunderstandings
• - Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised
• - Handle telephone inquiries and return phone messages promptly
• - Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage
• - Refer leads and prospects for vehicle sales to the new and pre-owned sales departments
• - Assist the service manager as necessary
• - Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals

What Morrie's Offers:

• - Full Month of Paid Training
• - Industry-leading 401(k) and Roth IRA programs with a 4% company match
• - Full medical coverage through BCBS with their biggest network
• - HSA and Copay plan options, whichever fits your needs
• - Comprehensive dental and vision coverage
• - PTO accrual starting at 2 weeks
• - Free life insurance for all employees
• - AD&D, short- and long-term disability coverage, and voluntary life insurance
• - Flexible spending plans
• - Some benefits are offered to full-time employees only

What You Offer:

• - Ability to travel in WI, MI, IL and stay overnight for days at a time
• - Problem solving skills
• - Strong verbal and written communication skills
• - Professional personal presentation
• - Strong organizational skills
• - CDK experience preferred but not required

#MAGP1