Service Advisor- 394 Hyundai

Morries 394 Hyundai Llc; Saint Louis Park (MN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k) with company match

Full medical coverage through BCBS

HSA and Copay plan options

Dental and vision coverage

PTO accrual starting at 2 weeks

Life insurance for all employees

AD&D, short- and long-term disability

Flexible spending plans

Job summary

Morrie's Auto Group is seeking a customer-focused service advisor to greet customers, gather vehicle information, and coordinate repairs. You will inspect vehicles for bodywork, secure agreement from customers, and communicate estimates and timing clearly.

We value problem solving, strong communication, and organizational skills; CDK experience is helpful. This full-time role includes comprehensive benefits and opportunities within a growing Midwest dealership group.

Qualifications

• Strong problem solving and communication skills.
• Professional personal presentation and organization.
• CDK experience preferred but not required.

Responsibilities

• Greet customers, listen to the problem, collect vehicle information.
• Inspect vehicles for bodywork and notify customers if work is needed.
• Explain charges and coverage, follow up on repair orders.
• Refer leads to sales, assist the service manager, and uphold safety procedures.

Skills

Problem solving

Verbal communication

Written communication

Organization

Tools

CDK

Job description

About Us:Morrie's Auto Group is one of the fastest growing privately-owned dealership groups in the Midwest with 30 stores across Minnesota, Wisconsin, Michigan, and Illinois. We represent comprehensive portfolio of top OEM brands, and we’re driven to be the most trusted choice for both our team members and customers.We invest heavily in developing our people; because when our team grows, our company thrives. That’s why we are committed to developing interested employees into management roles, offering industry-leading benefit plan options, and fostering a positive and inclusive culture.Roles & Responsibilities:• Greet customers, listen to the description of the problem, obtain customer and vehicle information• Inspect all vehicles for bodywork, notify the customer if work is needed• Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture's specifications, using maintenance menus• Handle minor customer complaints and misunderstandings• Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised• Handle telephone inquiries and return phone messages promptly• Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage• Refer leads and prospects for vehicle sales to the new and pre-owned sales departments• Assist the service manager as necessary• Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicalsWhat Morrie's Offers:• Industry-leading 401(k) and Roth IRA programs with a 4% company match• Full medical coverage through BCBS with their biggest network• HSA and Copay plan options, whichever fits your needs• Comprehensive dental and vision coverage• PTO accrual starting at 2 weeks• Free life insurance for all employees• AD&D, short- and long-term disability coverage, and voluntary life insurance• Flexible spending plans*Some benefits are offered to full-time employees onlyWhat You Offer:• Problem solving skills• Strong verbal and written communication skills• Professional personal presentation• Strong organizational skills• CDK experience preferred but not requiredWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.