Service Advisor Float - Morrie's Auto Group

Morrie’s 394 Hyundai; La Crosse (WI); Vor Ort; USD 42.000 - 64.000; Vollzeit

Benefits dieser Stelle

Paid training

401(k) and Roth IRA with 4% match

Medical coverage through BCBS

HSA and Copay plans

Dental and vision coverage

PTO starting at 2 weeks

Life insurance for all employees

AD&D, disability coverage, and life

Zusammenfassung

Morrie's Auto Group in La Crosse, WI is seeking an Automotive Service Advisor to greet customers, collect information, and coordinate vehicle repairs. You will inspect cars, document findings, and communicate timelines and costs clearly to customers.

The role requires strong communication, organization, and presentation, with opportunities to support sales teams and grow into management. Full-time with comprehensive benefits and safety training.

Qualifikationen

• Willingness to travel in WI, MI, IL and stay overnight when needed.
• Strong verbal and written communication skills.
• Professional personal presentation and appearance.
• Strong organizational skills.
• CDK experience preferred but not required.

Aufgaben

• Greet customers, listen to the problem, and collect customer and vehicle information.
• Inspect vehicles for damage and take photographs.
• Secure agreement from customers before repairs; cover cost estimate and timing.
• Advise customers on vehicle care per manufacturer specs using maintenance menus.
• Handle minor customer complaints and follow up on repairs.
• Refer leads to vehicle sales and assist the service manager as needed.
• Follow company safety procedures to avoid exposure to fumes and chemicals.

Kenntnisse

Customer service

Communication

Problem solving

Professional presentation

Tools

CDK

Jobbeschreibung

Job Details

Job Location: La Crosse Area - La Crosse, WI

Position Type: Full Time

Job Category: Automotive

About Us

Morrie's Auto Group is one of the fastest growing privately-owned dealership groups in the Midwest with 30 stores across Minnesota, Wisconsin, Michigan, Nebraska, and Illinois. We represent comprehensive portfolio of top OEM brands, and we’re driven to be the most trusted choice for both our team members and customers.

We invest heavily in developing our people; because when our team grows, our company thrives. That’s why we are committed to developing interested employees into management roles, offering industry-leading benefit plan options, and fostering a positive and inclusive culture.

Roles & Responsibilities

• This position supports vacancies, vacations, and illnesses at Morrie's stores in WI, MI, IL
• Greet customers, listen to the description of the problem, obtain customer and vehicle information
• Inspect all vehicles for damage, and take multiple photographs
• Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's specifications, using maintenance menus
• Handle minor customer complaints and misunderstandings
• Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised
• Handle telephone inquiries and return phone messages promptly
• Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage
• Refer leads and prospects for vehicle sales to the new and pre-owned sales departments
• Assist the service manager as necessary
• Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals

What Morrie's Offers

• Full Month of Paid Training
• Industry-leading 401(k) and Roth IRA programs with a 4% company match
• Full medical coverage through BCBS with their biggest network
• HSA and Copay plan options, whichever fits your needs
• Comprehensive dental and vision coverage
• PTO accrual starting at 2 weeks
• Free life insurance for all employees
• AD&D, short- and long-term disability coverage, and voluntary life insurance
• Flexible spending plans
• Some benefits are offered to full-time employees only

What You Offer

• Ability to travel in WI, MI, IL and stay overnight for days at a time
• Problem solving skills
• Strong verbal and written communication skills
• Professional personal presentation
• Strong organizational skills
• CDK experience preferred but not required

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