Service Advisor - Flexible Hours, PTO & Health Insurance

Mac Haik Ford MS; Jackson (MS); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay With Bonuses

Flexible Working Hours

Health Insurance

PTO & Sick Leave

401(K)

Job summary

Mac Haik Ford MS is seeking a Service Advisor to greet customers, listen to their needs, and schedule appointments. The role includes setting up loaners, verifying insurance, and guiding maintenance from intake through completion.

Join a Ford dealership that prides itself on service to customers and the community. The position offers competitive pay with bonuses, health insurance, PTO, and retirement benefits, with flexible hours in a dynamic, fast-paced environment.

Qualifications

• Experience at a Ford dealership is a big plus.
• Ability to identify the problem quickly.
• Knowledge of automobiles.
• Proven record of achieving exceptional customer satisfaction.
• Personal and professional integrity.
• Computer skills and willingness to learn new programs.

Responsibilities

• Greet customers promptly in the lane
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently/daily
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Skills

Customer service

Automotive knowledge

Communication

Problem solving

Integrity

Computer skills

Willingness to learn

Team oriented

1 year experience

Fast-paced environment

High energy

Education

High school diploma or equivalent

Tools

None

Job description

Mac Haik Ford MS is seeking a Service Advisor to greet customers, listen to their needs, and schedule appointments. The role includes setting up loaners, verifying insurance, and guiding maintenance from intake through completion.

Join a Ford dealership that prides itself on service to customers and the community. The position offers competitive pay with bonuses, health insurance, PTO, and retirement benefits, with flexible hours in a dynamic, fast-paced environment.