Service Advisor — Flexible Hours, Health Insurance & PTO

Courtesy Ford; Altoona (PA); On-site; USD 44,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Working Hours

Health Insurance

PTO & Sick Leave

401(K)

Job summary

A Ford dealership in Altoona, PA is seeking a Service Advisor to greet customers, listen to their needs, and schedule maintenance. You will obtain vehicle information, report symptoms, and prepare accurate labor and parts estimates. This role requires clear communication and a focus on customer satisfaction in a fast-paced service department.

Join the Ford Family where we value service to customers and the community, with flexible hours and a path for long-term growth in a trusted brand.

Qualifications

• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Skills

Automobile knowledge

Customer satisfaction focus

Effective communication

Problem solving

Energy and enthusiasm

Long-term career mindset

Integrity

Computer skills

Learn new technology

Team player

Education

High school diploma or equivalent

Job description

A Ford dealership in Altoona, PA is seeking a Service Advisor to greet customers, listen to their needs, and schedule maintenance. You will obtain vehicle information, report symptoms, and prepare accurate labor and parts estimates. This role requires clear communication and a focus on customer satisfaction in a fast-paced service department.

Join the Ford Family where we value service to customers and the community, with flexible hours and a path for long-term growth in a trusted brand.