Service Advisor: Flexible Hours, Health & PTO

Matheny Ford; St. Marys (WV); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

PTO & Sick Leave

401(K)

Flexible Working Hours

Competitive Pay

Job summary

Matheny Ford is seeking a Service Advisor responsible for greeting customers, gathering vehicle information and detailing symptoms to ensure accurate maintenance planning. You will prepare estimates, communicate progress, and explain charges clearly to customers in a fast-paced Ford dealership setting.

The role emphasizes customer service excellence, attention to detail, and the ability to work with insurance verifications and loaner car arrangements while contributing to a team-focused service

Qualifications

• Previous experience at a Ford dealership is a plus.
• Ability to identify the problem quickly.
• Knowledge of automobiles.
• Proven record of achieving exceptional customer satisfaction.
• Past experience as a service advisor, assistant lane manager or service consultant.
• Very energetic personality.
• A desire for a long-term career with a growing organization.
• Personal and professional integrity.
• Computer skills and willingness to learn new programs.
• Ability to learn new technology and repair and service procedures and specifications.
• Minimum of 1 year in service department.
• Ability to lift 50 pounds and work on your feet for extended periods of time.
• Ability to work in a fast-paced environment.
• Basic computer skills.
• Positive, friendly attitude.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance base on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Skills

Customer service

Automobile knowledge

Problem solving

Communication

Reliability

Energetic personality

Long-term career focus

Integrity

Computer skills

Physical stamina

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Matheny Ford is seeking a Service Advisor responsible for greeting customers, gathering vehicle information and detailing symptoms to ensure accurate maintenance planning. You will prepare estimates, communicate progress, and explain charges clearly to customers in a fast-paced Ford dealership setting.

The role emphasizes customer service excellence, attention to detail, and the ability to work with insurance verifications and loaner car arrangements while contributing to a team-focused service