Service Advisor

L0762 Ray Laks Honda; Town of Orchard Park (NY); On-site; USD 50,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401(k) with company participation

Paid Time Off & Holidays

Employee Stock Purchase Plan

Ongoing training

Job summary

L0762 Ray Laks Honda in Orchard Park, NY is seeking a Service Advisor to join its high-performing team. The role requires open availability, including Saturdays, to ensure customer satisfaction.

You will actively promote communication between customers and technicians while managing repair orders and providing accurate service estimates. The ideal candidate should have prior Service Advisor experience and a team-oriented mindset.

Qualifications

• 1+ years of experience with vehicle systems and maintenance.
• Valid driver's license and clean driving record.
• Experience as a Service Advisor is essential.

Responsibilities

• Promote communication between customers and technicians.
• Prepare accurate estimates for parts, labor, and repairs.
• Write and manage repair orders from start to finish.

Skills

Service Advisor experience

Communication

Team-oriented

Automotive knowledge

Customer service

Education

High school diploma or equivalent

Job description

Dealership: L0762 Ray Laks Honda Ray Laks Honda You could be our next service advisor! Schedule: Open availability required, including Saturdays If you enjoy helping customers, this is your opportunity. You will also maximize earning potential by joining a high-performing service team. You will focus on customer satisfaction and long-term relationships. You'll improve the customer experience working with a collaborative team and supportive leadership that values service excellence, teamwork, and professional growth. You will report to the service manager. This is an on-site position in Orchard Park, NY.

What You\'ll Do

• Promote communication between customers and technicians
• Identify vehicle concerns and recommend appropriate services
• Prepare accurate estimates for parts, labor, and repairs
• Write and manage repair orders (ROs) from start to finish
• Communicate additional service needs based on inspections
• Verify and process warranty and service contract coverage
• Keep customers informed on timelines, costs, and service updates

What You\'ll Bring

• Previous Service Advisor experience
• Automotive technician background is a plus
• You will communicate with customers and co-workers
• 1+ years of experience with vehicle systems and maintenance
• Team-oriented mindset
• Valid driver\'s license and clean driving record

Compensation

Estimated Annual Compensation: $50,000 to $90,000 (Earnings based on performance, experience, and commission)

Benefits

• Medical, Dental, and Vision coverage
• Paid Time Off & Holidays
• 401(k) with company participation
• Employee Stock Purchase Plan
• Paid Life Insurance & Disability coverage
• Ongoing training through Lithia Learning Center
• Vehicle purchase discounts and wellness programs

Requirements

High school diploma (or equivalent), 18+

We are a drug-free workplace and an equal opportunity employer committed to a diverse and inclusive workforce.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!