Service Advisor - Flexible Hours & Benefits

Russell Barnett Ford, Inc; Winchester (TN); On-site; USD 46,000 - 68,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Working Hours

Health Insurance

PTO & Sick Leave

401(K)

Job summary

Russell Barnett Ford, Inc. in Winchester, TN is seeking a Service Advisor to greet customers, listen to their needs, and schedule maintenance appointments. You will also set up loaner cars and verify insurance before work begins.

The role emphasizes delivering clear estimates, communicating vehicle symptoms, and providing timely updates to customers throughout the day. A strong focus on service quality and teamwork with the Ford Family is encouraged.

Qualifications

• Excellent customer service and communication skills essential.
• Ability to identify problems quickly and explain solutions clearly.
• Experience with automotive service processes is a plus.

Responsibilities

• Greet customers promptly and obtain vehicle information.
• Clearly report vehicle symptoms as described by customers.
• Prepare cost estimates for labor and parts.
• Schedule service appointments and follow up as needed.
• Explain completed work and charges to customers.

Skills

Customer service

Problem solving

Communication

Integrity

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Russell Barnett Ford, Inc. in Winchester, TN is seeking a Service Advisor to greet customers, listen to their needs, and schedule maintenance appointments. You will also set up loaner cars and verify insurance before work begins.

The role emphasizes delivering clear estimates, communicating vehicle symptoms, and providing timely updates to customers throughout the day. A strong focus on service quality and teamwork with the Ford Family is encouraged.