Service Advisor & Assistant Manager — Flexible Hours

Performance Ford of Somerville; Somerville (NJ); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health Insurance

PTO & Sick Leave

401(K)

Flexible Working Hours

Competitive Pay

Job summary

Performance Ford of Somerville is seeking an experienced Assistant Service Manager/Service Advisor to greet customers, listen to their needs, and schedule appointments. The role includes setting up loaner cars and verifying insurance before maintenance is scheduled.

Candidates should have Ford dealership background, strong knowledge of automobiles, and a proven record of customer satisfaction. This position offers competitive pay, flexible hours, health benefits, PTO, 401(k) and opportunities

Qualifications

• Minimum of 1 year in service department
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Positive, friendly attitude
• High school diploma or equivalent

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Skills

Customer service

Knowledge of automobiles

Problem solving

Communication

Fast-paced environment

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Performance Ford of Somerville is seeking an experienced Assistant Service Manager/Service Advisor to greet customers, listen to their needs, and schedule appointments. The role includes setting up loaner cars and verifying insurance before maintenance is scheduled.

Candidates should have Ford dealership background, strong knowledge of automobiles, and a proven record of customer satisfaction. This position offers competitive pay, flexible hours, health benefits, PTO, 401(k) and opportunities