Service Advisor – Flexible Hours, Health Benefits & PTO

Russell Barnett Ford; Decherd (TN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health Insurance

PTO & Sick Leave

401(K)

Flexible Working Hours

Job summary

Russell Barnett Ford is seeking a Service Advisor to greet customers, gather vehicle information, and clearly report symptoms. You will determine maintenance needs, prepare cost estimates, and manage follow-ups while keeping customers informed about progress and charges.

Experience at a Ford dealership is a plus, and candidates should be energetic, customer-focused, and capable of learning new programs. The role supports a long-term career with a growing team at our dealership.

Qualifications

• Previous experience at a Ford dealership is a plus.
• Ability to identify the problem quickly.
• Knowledge of automobiles.
• Proven record of achieving exceptional customer satisfaction.
• Past experience as a service advisor, assistant lane manager or service consultant.
• Very energetic personality.
• A desire for a long-term career with a growing organization.
• Personal and professional integrity.
• Computer skills and willingness to learn new programs.
• Ability to learn new technology and repair and service procedures and specifications.
• Minimum of 1 year in service department.
• Ability to lift 50 pounds and work on your feet for extended periods of time.
• Ability to work in a fast-paced environment.
• Basic computer skills.
• Positive, friendly attitude.
• High school diploma or equivalent.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance base on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Skills

Ford dealership experience

Customer service

Problem identification

Automobile knowledge

Teamwork

Integrity

Computer skills

Learn new software

Lift 50 lbs

Fast-paced environment

Basic computer skills

Positive attitude

Education

High school diploma or equivalent

Job description

Russell Barnett Ford is seeking a Service Advisor to greet customers, gather vehicle information, and clearly report symptoms. You will determine maintenance needs, prepare cost estimates, and manage follow-ups while keeping customers informed about progress and charges.

Experience at a Ford dealership is a plus, and candidates should be energetic, customer-focused, and capable of learning new programs. The role supports a long-term career with a growing team at our dealership.