Dynamic Automotive Service Advisor - Flexible Hours

Reddick Brown Ford; Morrison (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

PTO & Sick Leave

401(K)

Flexible Working Hours

Competitive Pay

Job summary

Reddick Brown Ford in Morrison, TN is seeking a professional, customer-focused Service Advisor to join our service department. If you’re organized, communicate well, and take pride in taking care of people, we want to talk to you.

You will greet customers, collect vehicle data, build estimates with technicians, keep customers updated by phone, text and email, and explain completed work and charges. A strong work ethic, 1 year in a service role, and the ability to manage time in a fast-paced shop

Qualifications

• Proven ability to deliver excellent customer service in a fast-paced environment.
• Strong communication and interpersonal skills for interacting with customers and team members.
• Effective time management and prioritization to handle multiple vehicles.
• Demonstrated motivation and a proactive attitude in a service role.
• Ability to handle urgent situations with composure and accuracy.

Responsibilities

• Greet customers promptly and collect customer and vehicle information.
• Clearly report vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage, and history.
• Work closely with technicians to diagnose concerns, build estimates, and get approvals.
• Keep customers updated throughout the day by phone, text, and email.
• Prepare a complete and accurate estimate of labor and parts.
• Establish follow-up times and monitor progress of each vehicle.
• Verify final invoice reconciles with work performed on the repair order.
• Explain all completed work and charges to customers.
• Handle warranty and recall work according to Ford guidelines.

Skills

Customer service

Communication

Time management

Motivation

Urgency

Education

High school diploma or equivalent

Tools

Basic computer skills

Willingness to learn new programs

Job description

Reddick Brown Ford in Morrison, TN is seeking a professional, customer-focused Service Advisor to join our service department. If you’re organized, communicate well, and take pride in taking care of people, we want to talk to you.

You will greet customers, collect vehicle data, build estimates with technicians, keep customers updated by phone, text and email, and explain completed work and charges. A strong work ethic, 1 year in a service role, and the ability to manage time in a fast-paced shop