Energetic Service Advisor — Flexible Hours

Reddick Brown Ford; Tennessee; Vor Ort; USD 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

Health Insurance

PTO & Sick Leave

401(K)

Flexible Working Hours

Zusammenfassung

Reddick Brown Ford is seeking a Service Advisor to join our service department in Tennessee. The role focuses on delivering excellent customer service, gathering vehicle information, and coordinating with technicians to diagnose issues and prepare accurate estimates.

You will keep customers informed and ensure warranty work is handled per Ford guidelines. The ideal candidate brings strong communication, time management, and problem-solving skills, with a professional, energetic approach and a

Qualifikationen

• Strong customer-service orientation with the ability to gather information from customers and communicate clearly.
• Excellent time management skills to handle multiple vehicles and tasks efficiently.
• Solid problem-solving abilities and a proactive approach to diagnosing issues.
• Willingness to learn Ford-specific guidelines and service procedures.

Aufgaben

• Greet customers promptly and obtain customer and vehicle information.
• Clearly report vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage, and history.
• Collaborate with technicians to diagnose concerns, build estimates, and obtain approvals.
• Keep customers updated by phone, text, and email throughout the day.
• Prepare complete and accurate estimates for labor and parts.
• Establish follow-up times and monitor progress of each vehicle.
• Verify final invoice matches work performed on the repair order.
• Explain completed work and charges to customers.
• Handle warranty and recall work according to Ford guidelines.

Kenntnisse

Customer service

Time management

Communication

Problem solving

Energetic personality

Integrity

Teamwork

Computer skills

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Reddick Brown Ford is seeking a Service Advisor to join our service department in Tennessee. The role focuses on delivering excellent customer service, gathering vehicle information, and coordinating with technicians to diagnose issues and prepare accurate estimates.

You will keep customers informed and ensure warranty work is handled per Ford guidelines. The ideal candidate brings strong communication, time management, and problem-solving skills, with a professional, energetic approach and a