Service Advisor — Fast-Paced Auto Service Expert

Kaizen Automotive Group; Chula Vista (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K Plan

Paid Time Off

Life & Disability Insurance

Employee Assistance Programs

Vehicle Discounts

Professional Development

Appreciation Events

Job summary

Kaizen Automotive Group's Chula Vista Honda in San Diego, California, is seeking a Service Advisor to be the primary liaison between customers and the service department. You will document concerns, prepare estimates, and coordinate with technicians to ensure timely repairs to OEM standards.

The ideal candidate will have automotive or customer service experience, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Previous experience in automotive service or customer service; dealership experience preferred.
• Strong understanding of vehicle maintenance and repair terminology.
• Excellent communication and relationship-building skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Familiarity with dealership management systems (DMS) and OEM service platforms; CDK is a plus.

Responsibilities

• Greet customers and document service concerns and vehicle information.
• Prepare repair orders and service estimates per OEM guidelines.
• Communicate services, pricing, and timelines clearly to customers.
• Coordinate with technicians for diagnosis and timely repairs.
• Provide regular updates and maintain customer communication throughout service.
• Review work quality and verify customer satisfaction before delivery.
• Maintain records in the DMS and OEM systems.

Skills

Customer service

Communication

Relationship building

Multi-tasking

DMS familiarity

Education

Automotive/business education

Tools

CDK experience

Job description

Kaizen Automotive Group's Chula Vista Honda in San Diego, California, is seeking a Service Advisor to be the primary liaison between customers and the service department. You will document concerns, prepare estimates, and coordinate with technicians to ensure timely repairs to OEM standards.

The ideal candidate will have automotive or customer service experience, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment.