Service Advisor: Fast-Paced Auto Care + Bonuses

Ken Garff Automotive Group; Long Beach, Signal Hill (CA, CA); On-site; USD 39,000 - 125,000; Full time

Benefits offered by this job

401(k) with company match

Wellness Time Off

Health insurance

Annual company-wide bonus program

Vision insurance

Employee discounts

Job summary

Ken Garff Automotive Group is seeking an experienced Service Advisor to join Long Beach Honda in a fast-paced dealership environment. You will welcome customers, understand concerns, and guide service needs with clear estimates and status updates.

Ideal candidates bring 2+ years in a new-car service advisory role, excellent communication, organizational skills, and a collaborative mindset to support a high-volume service operation. Benefits include performance bonuses and comprehensive coverage.

Qualifications

• 2+ years of Service Advisor experience in a new car dealership.
• Friendly, approachable, and customer-focused.
• Strong communication and relationship-building skills.
• Motivated team player who enjoys a fast-paced environment.
• Organized, detail-oriented, and committed to delivering an exceptional customer experience.
• Comfortable using dealership software and technology to manage service operations.

Responsibilities

• Welcome customers and create a positive service experience.
• Listen to customer concerns and recommend appropriate services.
• Communicate repair recommendations, estimates, and vehicle status updates.
• Answer customer calls and inquiries professionally and efficiently.
• Review completed repairs, explain recommendations, and process payments.
• Maintain accurate repair orders and service records using dealership systems.
• Promote customer satisfaction and encourage feedback through surveys.

Skills

Service advisor experience

Customer-focused

Communication skills

Team player

Organized

Tools

Dealership software

Job description

Ken Garff Automotive Group is seeking an experienced Service Advisor to join Long Beach Honda in a fast-paced dealership environment. You will welcome customers, understand concerns, and guide service needs with clear estimates and status updates.

Ideal candidates bring 2+ years in a new-car service advisory role, excellent communication, organizational skills, and a collaborative mindset to support a high-volume service operation. Benefits include performance bonuses and comprehensive coverage.