US - Service Advisor

Kaizen Automotive Group; Chula Vista (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K Plan

Paid Time Off

Life & Disability Insurance

Employee Assistance Programs

Vehicle Discounts

Professional Development

Appreciation Events

Job summary

Kaizen Automotive Group's Chula Vista Honda in San Diego, California, is seeking a Service Advisor to be the primary liaison between customers and the service department. You will document concerns, prepare estimates, and coordinate with technicians to ensure timely repairs to OEM standards.

The ideal candidate will have automotive or customer service experience, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Previous experience in automotive service or customer service; dealership experience preferred.
• Strong understanding of vehicle maintenance and repair terminology.
• Excellent communication and relationship-building skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Familiarity with dealership management systems (DMS) and OEM service platforms; CDK is a plus.

Responsibilities

• Greet customers and document service concerns and vehicle information.
• Prepare repair orders and service estimates per OEM guidelines.
• Communicate services, pricing, and timelines clearly to customers.
• Coordinate with technicians for diagnosis and timely repairs.
• Provide regular updates and maintain customer communication throughout service.
• Review work quality and verify customer satisfaction before delivery.
• Maintain records in the DMS and OEM systems.

Skills

Customer service

Communication

Relationship building

Multi-tasking

DMS familiarity

Education

Automotive/business education

Tools

CDK experience

Job description

Brand Statement

Rev Up Your Career at Chula Vista Honda in San Diego, California!

Join a team where progress isn’t just a goal, it’s the culture we live and breathe. As part of a family-owned and operated automotive group, Chula Vista Honda embraces Kaizen —‘continuous improvement’— as the driving force behind how we operate. We are always evolving to deliver an exceptional experience for our customers, strengthen opportunities for our employees, and support the communities in which we work.

At Chula Vista Honda, you’ll step into a fast-paced, forward-thinking environment where your ideas matter, your growth is prioritized, and your work fuels a culture of excellence. If you're passionate, driven, and ready to accelerate your career, this is the place for you.

Start your engine - your next great opportunity begins here!

As part of the Kaizen Automotive Group, Chula Vista Honda is proud to be able to empower our associates with a supportive workplace and access to the benefits they need along their professional journey to feel happy, healthy and valued. Full-Time employees of Chula Vista Honda enjoy a robust benefits package, including:

• Competitive Compensation
• Medical, Dental, & Vision Coverage
• 401K Plan
• Paid Time Off
• Life & Disability Insurance
• Employee & Family Assistance Programs
• Vehicle Purchase & Service Discounts
• Paid Professional Development
• Company-Wide Appreciation Events
• And SO MUCH MORE!

Overview

Position Summary

The Service Advisor is the primary liaison between customers and the dealership’s Service Department. This roleis responsibleforunderstanding customer concerns, accurately documenting service needs, and coordinating with technicians to ensuretimely,high-qualityrepairs aligned with OEM standards. The ideal candidate delivers strong customer service, communicates effectively, and thrives in a fast-pacedautomotive environment.

Responsibilities

Key Responsibilities

• Greet customers promptly and professionally, clearly documenting service concerns and vehicle information.
• Prepare repair orders and service estimates in accordance with dealership and OEM guidelines.
• Communicate recommended services, pricing, and timelines with transparency and clarity.
• Coordinate with technicians to ensure accurate diagnosis, timely repairs, and proper documentation.
• Provide regular updates to customers and maintain communication throughout the service process.
• Review completed work, verify quality, and ensure customer satisfaction prior to vehicle delivery.
• Handle customer questions, concerns, and follow-up needs to support long-term relationships.
• Ensure compliance with warranty requirements, OEM repair procedures, and dealership policies.
• Maintain accurate records, reports, and documentation within the DMS and OEM systems.
• Support a clean, organized, and safety-focusedservice environment.
• All other duties as assigned by leadership.

Qualifications

• Previous experience in an automotive service or customer service role; dealership experience preferred.
• Strong understanding of vehicle maintenance and repair terminology.
• Excellent communication, customer service, and relationship building skills.
• Ability to manage multiple tasks and deliver high-quality service in a fast-paced environment.
• Proficiency with dealership management systems (DMS) and OEM service platforms, with CDK experience considered an asset.
• Strong organizational skills and high attention to detail.
• Valid driver’s license and clean driving record required.
• Must be able to pass a pre-employment background and drug screen.
• Automotive or business related education or certification is an asset.

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