Service Advisor - High-Earning Auto Dealership

Lithia & Driveway; San Diego (CA); On-site; USD 65,000 - 145,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

DCH Mission Valley Honda in San Diego is seeking a Service Advisor to welcome customers, document issues, and guide them through the service process with clear communication.

You will prepare estimates, write repair orders, explain work, and coordinate with technicians to ensure accurate repairs while delivering exceptional service that builds loyalty.

Ideal candidates have 2+ years in service advisory, Honda/Acura familiarity, CDK experience, and strong communication and time-management skills.

Qualifications

• 2+ years of Service Advisor experience.
• Strong written & verbal communication skills.
• Experience with Honda or Acura brands preferred.
• Experience and familiarity using CDK.

Responsibilities

• Greet customers and act as the main contact throughout the service process.
• Listen to customer concerns and document vehicle issues.
• Recommend maintenance and repair services based on vehicle needs.
• Prepare estimates, write repair orders, and explain work.
• Communicate with technicians to ensure accurate repairs.
• Deliver an exceptional customer experience that builds loyalty.
• Report to the service manager and collaborate on weekly and monthly goals.

Skills

Customer service

Verbal communication

Time management

Computers

Tools

CDK

Job description

DCH Mission Valley Honda in San Diego is seeking a Service Advisor to welcome customers, document issues, and guide them through the service process with clear communication.

You will prepare estimates, write repair orders, explain work, and coordinate with technicians to ensure accurate repairs while delivering exceptional service that builds loyalty.

Ideal candidates have 2+ years in service advisory, Honda/Acura familiarity, CDK experience, and strong communication and time-management skills.