Service Advisor — Fast-Paced Auto Care, PTO & Growth

McGrath Family of Dealerships; Hiawatha (IA); On-site; USD 50,000 - 120,000; Full time

Benefits offered by this job

PTO starting Day 1

Health, Dental, and Vision Insurance

401(k) with Company Match

Career growth — 97% of promotions come

Job summary

McGrath Kia in Hiawatha, IA is seeking a customer-focused Service Advisor to join the busy service department. You will greet customers, guide them through the service process, write repair orders, and coordinate with technicians to ensure high-quality outcomes.

The role emphasizes strong communication, multitasking, and a professional demeanor, with opportunities for growth within the McGrath Family of Dealerships. A valid driver’s license is required.

Qualifications

• Previous Service Advisor or customer-facing experience preferred
• Strong communication and time management skills
• Friendly, organized, and professional demeanor
• Ability to multitask and manage multiple customers and repair orders
• Customer-first mindset with strong problem-solving abilities
• Professional appearance and positive attitude
• Valid driver’s license with a clean driving record
• Willingness to complete a pre-employment background check

Responsibilities

• Greet and assist customers in the service lane with professionalism and care
• Guide customers through the service process with clear communication and support
• Write and manage repair orders while coordinating with technicians
• Present and sell recommended services and maintenance options
• Maintain consistent communication with customers throughout their visit
• Help ensure a smooth, organized, and productive service department

Skills

Customer Service

Communication

Time Management

Multitasking

Problem Solving

Job description

McGrath Kia in Hiawatha, IA is seeking a customer-focused Service Advisor to join the busy service department. You will greet customers, guide them through the service process, write repair orders, and coordinate with technicians to ensure high-quality outcomes.

The role emphasizes strong communication, multitasking, and a professional demeanor, with opportunities for growth within the McGrath Family of Dealerships. A valid driver’s license is required.