Service Advisor/Writer

McGrath Family of Dealerships; Hiawatha (IA); On-site; USD 50,000 - 120,000; Full time

Benefits offered by this job

PTO starting Day 1

Health, Dental, and Vision Insurance

401(k) with Company Match

Career growth — 97% of promotions come

Job summary

McGrath Kia in Hiawatha, IA is seeking a customer-focused Service Advisor to join the busy service department. You will greet customers, guide them through the service process, write repair orders, and coordinate with technicians to ensure high-quality outcomes.

The role emphasizes strong communication, multitasking, and a professional demeanor, with opportunities for growth within the McGrath Family of Dealerships. A valid driver’s license is required.

Qualifications

• Previous Service Advisor or customer-facing experience preferred
• Strong communication and time management skills
• Friendly, organized, and professional demeanor
• Ability to multitask and manage multiple customers and repair orders
• Customer-first mindset with strong problem-solving abilities
• Professional appearance and positive attitude
• Valid driver’s license with a clean driving record
• Willingness to complete a pre-employment background check

Responsibilities

• Greet and assist customers in the service lane with professionalism and care
• Guide customers through the service process with clear communication and support
• Write and manage repair orders while coordinating with technicians
• Present and sell recommended services and maintenance options
• Maintain consistent communication with customers throughout their visit
• Help ensure a smooth, organized, and productive service department

Skills

Customer Service

Communication

Time Management

Multitasking

Problem Solving

Job description

Hiawatha, IA, US

8 days ago Requisition ID: 3579

Salary Range: $50,000.00 To $120,000.00 Annually

Location: Beautiful Hiawatha, IA Schedule: Full-Type | Monday – Saturday

About the Opportunity

McGrath Kia in Hiawatha is seeking a customer-focused and detail-oriented Service Advisor to join our fast-paced service department. As part of the McGrath Family of Dealerships, we have built a reputation as Eastern Iowa’s trusted name in automotive sales and service by delivering exceptional customer experiences.

This role is ideal for someone who enjoys working with people, thrives in a high-energy environment, and wants to build a long-term career with opportunities for growth and advancement.

Requirements

• Previous Service Advisor or customer-facing experience preferred
• Strong communication and time management skills
• Friendly, organized, and professional demeanor
• Ability to multitask and manage multiple customers and repair orders
• Customer-first mindset with strong problem-solving abilities
• Professional appearance and positive attitude
• Valid driver’s license with a clean driving record
• Willingness to complete a pre-employment background check

What You’ll Do

• Greet and assist customers in the service lane with professionalism and care
• Guide customers through the service process with clear communication and support
• Write and manage repair orders while coordinating with technicians
• Present and sell recommended services and maintenance options
• Maintain consistent communication with customers throughout their visit
• Help ensure a smooth, organized, and productive service department

Physical & Work Environment

• Work performed at a desk and in the service lane
• Moderate noise level typical of a dealership environment
• Frequent movement throughout the dealership
• Occasionally lift or move objects up to 20 pounds
• Regular use of hands and fingers for typing and handling materials
• Clear communication required with customers and team members

What We Offer

• PTO starting Day 1
• Health, Dental, and Vision Insurance
• 401(k) with Company Match
• Career growth — 97% of promotions come from within
• Supportive, collaborative, and team-oriented culture