Auto Service Advisor - Fast-Paced Growth with Day-1 PTO

McGrath Family of Dealerships; Cedar Rapids (IA); On-site; USD 50,000 - 120,000; Full time

Benefits offered by this job

PTO from Day 1

Health, Dental, Vision Insurance

401(k) with Company Match

Career growth

Team-oriented culture

Job summary

McGrath Dodge in Cedar Rapids, IA, is seeking Service Advisors to join our fast-paced service department. If you enjoy working with people and delivering exceptional customer experiences, this is a great place to build a long-term career with advancement opportunities.

As a Service Advisor, you will greet customers, guide them through the service process, and coordinate repair orders with technicians while maintaining clear communication.

Qualifications

• Previous service advisor or customer-facing experience preferred.
• Strong communication and time management skills.
• Friendly, organized, and professional demeanor.
• Ability to multitask and manage multiple customers and repair orders.
• Customer-first mindset with strong problem-solving abilities.
• Valid driver's license with a clean driving record.
• Willingness to complete a pre-employment background check.

Responsibilities

• Greet and assist customers in the service lane with professionalism and care.
• Guide customers through the service process with clear communication and support.
• Write and manage repair orders while coordinating workflow with technicians.
• Present and sell recommended services and maintenance options.
• Maintain consistent communication with customers throughout their visit.
• Help ensure a smooth, organized, and productive service department.

Skills

Communication

Time management

Customer-facing experience

Professional demeanor

Multitasking

Problem solving

Driver's license

Job description

McGrath Dodge in Cedar Rapids, IA, is seeking Service Advisors to join our fast-paced service department. If you enjoy working with people and delivering exceptional customer experiences, this is a great place to build a long-term career with advancement opportunities.

As a Service Advisor, you will greet customers, guide them through the service process, and coordinate repair orders with technicians while maintaining clear communication.