Automotive Service Advisor - Fast-Paced Customer Care Pro

Burlington Kia; Greensboro (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(K)

Paid Holidays

Paid Vacation

Health, Dental and Vision insurance

Basic Life Insurance

Accident and Critical Illness insurance

Growth opportunities

Competitive pay plans

Job summary

Burlington Kia in Greensboro, NC is seeking Service Advisors to join our growing Service department. This role is essential for providing excellent customer service and ensuring efficient operations in the Drive Lane.

The ideal candidate will possess strong communication skills, a positive attitude, and be able to thrive in a fast-paced environment. We offer competitive pay, benefits, and growth opportunities. If you are passionate about customer service, we want you on our team!

Qualifications

• Must hold a high school diploma or equivalent.
• Excellent customer service skills.
• Basic computer skills.
• Positive attitude and customer service mentality.
• Must have a valid driver’s license.

Responsibilities

• Oversee flow of Drive Lane and ensure prompt service.
• Take ownership of the customer's experience.
• Provide support for owner inquiries.
• Ensure efficient distribution of work among technicians.
• Sell daily inventory of technicians' time to service customers.

Skills

Customer service skills

Communication skills

Team player

Basic computer skills

Education

High school diploma or equivalent

Job description

What We’re Looking For

Are you ready to enter the fast lane? Do you enjoy working in a fast past environment with a passion for customer service? Burlington Kia is seeking Service Advisor’s to help expand our growing Service department.

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well versed in product offerings, inventory needs, technician scheduling and customer service.

About Us

At Burlington Kia we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Burlington Kia is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.

What We Offer

• 401(K)
• Paid Holidays
• Paid Vacation
• Health, Dental and Vision insurance at group rates
• Basic Life Insurance
• Accident and Critical Illness insurance
• Growth opportunities
• Competitive pay plans
  
  
  

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently
  
  
  

Qualifications

• Must hold a high school diploma or equivalent
• Excellent customer service skills
• Basic Computer skills
• Positive, friendly attitude, along with a customer service mentality
• Enjoy working in a fast paced environment
• Excellent oral and written communication skills
• Team player
• Must have a valid driver’s license
• Ability to learn new technology, repair and service procedures and specifications Able to operate electronic diagnostic equipment
  
  
  

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.