Service Advisor: Express - North Austin Nissan

NORTH AUSTIN NISSAN LLC; Austin (TX); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Commission + Bonuses

Training pay (first 30 days)

Bi-weekly pay

Employer Paid Medical Insurance

Paid time off

Job summary

North Austin Nissan LLC is hiring an Express Service Advisor to create a high-quality customer experience by guiding routine maintenance and repairs. You will identify problems, prepare repair orders with estimates, and communicate effectively with customers to manage expectations and ensure satisfaction.

The position offers commission plus bonuses, training pay for the first 30 days, and bi-weekly pay, with shifts from 7:00 am to 7:00 pm Monday through Friday and 7:00 am to 6:00 pm Saturday;

Qualifications

• Minimum 1 year of Service Advisor or relevant experience.
• Professional appearance and demeanor at all times.
• Customer service oriented and focused on satisfaction.
• Willing to work long hours and weekends; valid driver's license for at least 1 year.

Responsibilities

• Advise customers about necessary service for routine maintenance.
• Identify mechanical problems by questioning customers or inspecting the vehicle.
• Prepare repair orders with time, cost and labor estimates.
• Explain work performed and charges to customers; obtain signatures and payment method.
• Monitor progress; communicate changes and obtain authorization for further repairs.
• Maintain high customer satisfaction and handle inquiries about appointments and work in process.

Skills

Customer service

Communication

Sales

Punctuality

Multitasking

Organized

Job description

North Austin Nissan is the first open point dealership in company history for Continental Automotive Group! Come join us in marking a major step toward our company's long-term vision of growth.Being a North Austin Nissan Express Service Advisor provides you with the opportunity to be a part of a thriving, engaging, and positive atmosphere. As an advisor you will create an experience that leaves the client satisfied by meeting and surpassing their expectations. Your role will require you to maintain an organized process while satisfying multiple customers, clearly communicating, managing priorities, and following up resulting in satisfied and loyal customers.Our Express Advisors are sure to keep our customers happy while getting their car through the shop and back on the road as quickly as possible. They also create the right expectations and provide outstanding service, in the busiest of times and in the slowest of times.Essential duties include but are not limited to:Advises customers about necessary service for routine maintenance.Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.Confers with customers about inspection results, recommend corrective procedures, and prepare work orders for needed repairs.Prepares a repair order showing time, cost and labor estimates for service.Writes a brief description of the customer's concern on the repair order to help the technician locate the problem.Explains the work performed and the repair order charges to the customer.Handles customer complaints.Greets customers in a timely, friendly manner and obtains vehicle information using an iPad.Refers to service history, inspects vehicles, and recommends additional needed service.Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.Provides a complete and accurate written cost estimate for labor and parts.Establishes “promised time.”Obtains customer's signature on repair order; provides customer with a copy.Establishes customer's method of payment. Obtains credit approval, if necessary.Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.Maintains high customer satisfaction standards.Handles telephone inquiries regarding appointments and work in process.Inspects all vehicles for body work.Maintains a professional appearance.Keeps the work area clean.Qualifications:Minimum 1 year of Service Advisor or relevant experience required.Professional appearance and demeanor at all times.Customer service oriented.Driven in sales AND customer satisfaction.Excellent with communication skills.Punctuality in reporting to work.Ready to put in long hours.Willing to work Saturdays and evenings.Must have held a valid driver's license for at least 1 year.Must be at least 18 years of age to be considered.Compensation:Commission + Bonuses (Total compensation $75K - 110K annually).Training pay for the first 30 days of employment.Employees are paid on a bi-weekly basis.Hours:Shifts range between the hours of 7:00 am - 7:00 pm Monday through Friday and 7:00 am - 6:00 pm Saturday. This is a 5-day workweek.Weekend availability is required.CAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.Core Values:Transformational Not Transactional - Be TransformationalWe do what we say we're going to doWe encourage and support each otherWe're committed to continuous growthView benefit details here: https://www.continentalautomotivegroup.com/cagaustin/website/HRBenefits/NAN_Benefits_Redesign.pdfThe Continental Automotive Group is an equal opportunity employer and a drug free workplace.All Continental Automotive Group Full-Time Employees Receive:Employer Paid Dental InsuranceEmployer Paid Life InsuranceEmployer Paid Medical InsuranceEmployer Paid Health Savings Account ContributionEmployer Paid Wellness ClinicEmployer Paid Flu Vaccinations Every FallEmployer Percentage Matching for 401kEmployer Paid Parental Leave5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)5 Paid Time Off Vacation Days/Year (60 days - 1 year)14 Paid Time Off Vacation Days/Year (1 year - 3 years)19 Paid Time Off Vacation Days/Year (3 - 7 years)24 Paid Time Off Vacation Days/Year (7+ years)Annual Christmas Bonus Based on TenureAnnual Christmas PartyAnnual Employee Appreciation DinnerEmployee Vehicle Purchase ProgramEmployee Discounts on Collision Repair, Parts, and ServiceBi-Weekly Pay Periods, Paid on Fridays (hourly employees)Holidays: Thanksgiving, Christmas & New YearsEmployer Paid Lunches Every SaturdayEmployer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)Access to In-House Insurance AgencyAccess to In-House Marketing AgencyVoluntary Life Term and Whole InsuranceVoluntary AFLAC Supplemental Coverages$200 Donation to Charity of Your Choice with ApprovalWe strive to take excellent care of our employees, so that they will strive to take excellent care of our clients!CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call [phone].