Service Advisor: Main Line - Austin INFINITI

Continental-Auto-Group; Austin (TX); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Dental Insurance

Life Insurance

Medical Insurance

401k matching

Paid Time Off

Job summary

Continental Automotive Group in Austin, TX seeks a Service Advisor to act as the primary liaison between the Service Department and customers. You will greet guests, gather vehicle data, review repair history, estimate costs, and keep customers informed about progress and timelines.

You'll promote labor and parts sales, ensure accurate invoicing, and deliver outstanding service. This position offers competitive pay, bi-weekly payroll, full benefits, and opportunities for growth within a dynamic

Qualifications

• Genuine desire to help customers and resolve issues.
• Ability to clearly explain maintenance and repair recommendations.
• Strong interpersonal and phone etiquette.

Responsibilities

• Greet customers promptly and obtain vehicle information.
• Review vehicle history and recalls as needed.
• Prepare cost estimates for labor and parts and secure customer approval.
• Promote service and parts sales while maintaining accurate invoicing.
• Monitor vehicle status and update customers on progress.

Skills

Customer service

Upselling

Communication

Cash handling

Job description

The Service Advisor is the primary liaison between the Service Department and its customers. Service Advisors are responsible for assisting their customers with service and maintenance needs, and assuring the customers continued satisfaction with their INFINITI vehicles and the dealership.The primary duties and responsibilities include but are not limited to:Greeting customers promptlyObtaining customer and vehicle informationReviewing vehicle repair histories in dealership files and verifying any needs for recalls through SERVICE-COMMClearly reporting all vehicle symptoms as described by the customer, using specific descriptions and using Customer Diagnostic Worksheet as requiredDetermining needed maintenancePromoting the sales of labor, parts, and accessoriesPreparing a complete and accurate estimate of cost for labor and partsAssuring that special orders parts are correct for repairs to vehicleEstablishing a method of paymentEstablishing an accurate promise timeObtaining the customers signature on the R.O. and providing a copy to customerMonitoring the progress of each vehicle throughout the day, and updating customers as neededHandling customer inquiriesVerifying that the final invoice reconciles with the work performed on the R.O.Qualifications:Notifying all customers by telephone for upsells and (soon as vehicle repair is completed) with total chargesExplaining all completed work and charges to customers when they arrive and attempt to make the next maintenance appointmentOverseeing delivery of vehicles to the customer after their visit from the cashierFollowing up with customers regarding neededParticipating in Infiniti sponsored training and programs such asInfiniti University online Service Advisor coursesPerforming other duties as assigned by the Service DirectorAt a minimum, the Service Advisor should have the following qualifications:Basic product knowledgeCustomer relations skills (especially dealing with upset or angry customers)Service sales skillsCommunication skills in person, in writing, and over the telephone (ability to assist the customer in expressing all service needs and writing down those needs in a way that is acceptable to the customer and understandable to the Technicians)Basic business math skillsIn addition to personal goals established during annual performance reviews, this employees performance will be evaluated against the following performance standards:Personal customer service satisfaction survey results are at or above district percentagePersonal parts, labor, and accessories sales are at or above established goalsThe Service Advisors work area is kept neat, clean, and presentablePunctuality in reporting to workProfessional appearance and demeanor at all timesMust be at least 18 years of age to be consideredPreferred experience:2 years of service advising experienceRequired license or certification:Must have held a valid driver's license for at least 1 year.Clean driving record.Schedule:Tuesday- Friday 7:00 AM - 5:00 PM and Saturday from 7:00 AM- 4:00 PMOne day off during the week and Sunday.Compensation:$20/hour training pay for the first 3 pay periodsEmployees are paid on a bi-weekly basisFull commission after the training periodCAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.Core Values:Transformational Not Transactional - Be TransformationalWe do what we say we're going to doWe encourage and support each otherWe're committed to continuous growthView benefit details here: https://www.continentalautomotivegroup.com/cagaustin/website/HRBenefits/CAG_Benefits2.pngThe Continental Automotive Group is an equal opportunity employer and a drug free workplace.All Continental Automotive Group Full-Time Employees Receive:Employer Paid Dental InsuranceEmployer Paid Life InsuranceEmployer Paid Medical InsuranceEmployer Paid Health Savings Account ContributionEmployer Paid Flu Vaccinations Every FallEmployer Percentage Matching for 401kEmployer Paid Parental LeaveEmployer Paid Employee Assistance Program5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)5 Paid Time Off Vacation Days/Year (60 days - 1 year)14 Paid Time Off Vacation Days/Year (1 year - 3 years)19 Paid Time Off Vacation Days/Year (3 - 7 years)24 Paid Time Off Vacation Days/Year (7+ years)Annual Christmas Bonus Based on TenureAnnual Christmas PartyAnnual Employee Appreciation DinnerEmployee Vehicle Purchase ProgramEmployee Discounts on Collision Repair, Parts, and ServiceBi-Weekly Pay Periods, Paid on FridaysHolidays: Thanksgiving, Christmas & New YearsEmployer Paid Lunches Every SaturdayEmployer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)Access to In-House Insurance AgencyAccess to In-House Marketing AgencyVoluntary Life Term and Whole InsuranceVoluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield$200 Donation to Charity of Your Choice with ApprovalWe strive to take excellent care of our employees, so that they will strive to take excellent care of our clients!CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call [phone].