Service Advisor: Main Line - North Austin Nissan

NORTH AUSTIN NISSAN LLC; Austin (TX); Vor Ort; USD 90.000 - 150.000; Vollzeit

Zusammenfassung

North Austin Nissan is seeking a Service Advisor to act as the primary liaison between the Service Department and customers. You will assist customers with service and maintenance needs and ensure continued satisfaction with Nissan vehicles and the dealership.

The role requires at least 1 year of Main Line Advisor experience, superb communication, and the ability to work in a fast-paced, team-oriented environment.

Qualifikationen

• Minimum 1 year of Main Line Advisor experience.
• Professional appearance and demeanor at all times.
• Punctuality in reporting to work.
• Basic product knowledge.
• Comfortable being on your feet all day, indoors/outdoors.

Aufgaben

• Greet customers promptly on the service drive and in the lobby.
• Obtain accurate customer and vehicle information.
• Review vehicle repair history and report symptoms.
• Determine and recommend needed maintenance.
• Prepare a complete and accurate estimate for labor and parts.
• Explain all completed work and charges to customers.
• Monitor progress of each vehicle and update customers regularly.
• Answer customer phone calls and emails with high responsiveness.

Kenntnisse

Main Line Advisor

Jobbeschreibung

North Austin Nissan is the first open point dealership in company history for Continental Automotive Group! Come join us in marking a major step toward our company's long-term vision of growth.The Service Advisor is the primary liaison between the Service Department and its customers. Service Advisors are responsible for assisting their customers with service and maintenance needs, and assuring the customers continued satisfaction with their Nissan vehicles and the dealership. Our Service Advisor should be passionate about customer service and enjoy interacting with people throughout the working day. North Austin Nissan has a high-performing as well as a high-producing service department that is seeking for A+ players to join our team. If you withhold efficient time management skills, effective communication (nonverbal and verbal) skills, and thrive in a fast-paced customer centric environment, then we encourage you to apply!The primary duties and responsibilities of the Service Advisor include but not limited to:Greeting customers promptly on the service drive and in the lobbyObtaining accurate customer and vehicle informationReviewing vehicle repair historyClearly report all vehicle symptoms as described by the customerDetermine and recommend needed maintenancePrepare a complete and accurate estimate of cost for labor and partsEstablishing a method of paymentExplaining all completed work and charges to customersMonitoring the progress of each vehicle throughout the day and updating customers regularlyAnswering customer's phone calls, emails with the highest level of response and attentionQualifications:Minimum 1 year of Main Line Advisor experienceProfessional appearance and demeanor at all timesPunctuality in reporting to workBasic product knowledgeComfortable being on your feet all dayBeing comfortable being on your feet all day indoor/outdoorEngage with guests in a variety of climates while creating the best experience possible for the guests under all circumstancesMust be able to work in a team settingDisplay a positive attitudeAdaptive to changeDriven in sales AND customer satisfactionCommunication skills in person, in writing, and over the telephone (ability to assist the customer in expressing all service needs and writing down those needs in a way that is acceptable to the customer and understandable to the Technicians)Requirements:Must have held a valid driver's license for at least 1 year with a clean driving record.Must be at least 18 years of age to be considered.Hours:This is approximately 50 hours a weekShifts range between the hours of 7:00 am - 7:00 pm Monday through Friday and 7:00 am - 6:00 pm Saturday. This is a 5-day workweek.Weekend availability required.Compensation:Training pay for the first 30 days of employment.Commission basedExpected salary of $90k - $150kDepends on experience and how hard you're willing to work!CAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.Core Values:Transformational Not Transactional - Be TransformationalWe do what we say we're going to doWe encourage and support each otherWe're committed to continuous growthView benefit details here: https://www.continentalautomotivegroup.com/cagaustin/website/HRBenefits/NAN_Benefits_Redesign.pdfThe Continental Automotive Group is an equal opportunity employer and a drug free workplace.All Continental Automotive Group Full-Time Employees Receive:Employer Paid Dental InsuranceEmployer Paid Life InsuranceEmployer Paid Medical InsuranceEmployer Paid Health Savings Account ContributionEmployer Paid Wellness ClinicEmployer Paid Flu Vaccinations Every FallEmployer Percentage Matching for 401kEmployer Paid Parental Leave5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)5 Paid Time Off Vacation Days/Year (60 days - 1 year)14 Paid Time Off Vacation Days/Year (1 year - 3 years)19 Paid Time Off Vacation Days/Year (3 - 7 years)24 Paid Time Off Vacation Days/Year (7+ years)Annual Christmas Bonus Based on TenureAnnual Christmas PartyAnnual Employee Appreciation DinnerEmployee Vehicle Purchase ProgramEmployee Discounts on Collision Repair, Parts, and ServiceBi-Weekly Pay Periods, Paid on Fridays (hourly employees)Holidays: Thanksgiving, Christmas & New YearsEmployer Paid Lunches Every SaturdayEmployer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)Access to In-House Insurance AgencyAccess to In-House Marketing AgencyVoluntary Life Term and Whole InsuranceVoluntary AFLAC Supplemental Coverages$200 Donation to Charity of Your Choice with ApprovalWe strive to take excellent care of our employees, so that they will strive to take excellent care of our clients!CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call [phone].