Service Advisor: Express - Mercedes-Benz of Austin

Continental-Auto-Group; Austin (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Employer Paid Dental Insurance

Employer Paid Medical Insurance

Health Savings Account Contribution

Parental Leave

401k Matching

Paid Time Off

Holiday Bonuses

Employee Vehicle Purchase Program

Job summary

Mercedes‑Benz of Austin is seeking an Express Service Advisor to greet customers, listen to their concerns, and determine the service required. You will prepare repair orders and estimate costs, then obtain customer authorization for additional repairs as needed.

The role emphasizes strong communication, a professional appearance, and a focus on customer satisfaction. Compensation is commission-based with potential earnings between $60k and $80k per year.

Qualifications

• Minimum 1 year of main line advisor experience.
• Read and interpret documents such as safety rules and manuals.
• Professional appearance and demeanor at all times.
• Punctuality in reporting to work.
• Strong communication in person, writing and over the telephone.

Responsibilities

• Greet customers and determine service needs.
• Prepare repair orders with time, cost and labor estimates.
• Explain work performed and repair order charges to customers.
• Advise customers on maintenance and additional needed service.
• Maintain high customer satisfaction and handle inquiries.

Skills

Customer service

Communication

Sales ability

Punctuality

Education

AA degree or equivalent

Tools

iPad usage

Job description

Mercedes-Benz of Austin is hiring for an Express Service Advisor! Greet customers, listen to their description of the problems or service needed, determine the type of service required, and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work, They also advise customers on other available services.Essential duties include but are not limited to:Advises customers about necessary service for routine maintenance.Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.Confers with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs.Prepares a repair order showing time, cost and labor estimates for service.Writes a brief description of the customer's concern on the repair order to help the technician locate the problem.Explains the work performed and the repair order charges to the customer.Handles customer complaints.Greets customers in a timely, friendly manner and obtains vehicle information using an i-pad.Refers to service history, inspects vehicle, and recommends additional needed service.Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.Provides a complete and accurate written cost estimate for labor and parts.Establishes “promised time.”Obtains customer's signature on repair order; provides customer with a copy.Establishes customer's method of payment. Obtains credit approval, if necessary.Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.Maintains high customer satisfaction standards.Handles telephone inquiries regarding appointments and work in process.Inspects all vehicles for body workMaintains a professional appearance.Keeps work area clean.Qualifications:Minimum 1 year of main line advisor experienceAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Professional appearance and demeanor at all timesPunctuality in reporting to workComfortable being on your feet all dayDriven in sales AND customer satisfactionCommunication skills in person, in writing, and over the telephone (ability to assist the customer in expressing all service needs and writing down those needs in a way that is acceptable to the customer and understandable to the Technicians)Education and/or Experience:Associate's degree (A. A.) or equivalent from two-year college or technical school; or 1-2 years experience; or equivalent combination of education and experience.Requirements:Must have held a valid driver's license for at least 1 yearMust be at least 18 years of age to be consideredSchedule:Must be open to working Tuesday-Saturday from 7:00 AM to 6:00 PMCompensation:Commission based, ability to make $60k - $80k+CAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.Core Values:Transformational Not Transactional - Be TransformationalWe do what we say we're going to doWe encourage and support each otherWe're committed to continuous growthView benefit details here: https://www.continentalautomotivegroup.com/cagaustin/website/HRBenefits/CAG_Benefits2.pngThe Continental Automotive Group is an equal opportunity employer and a drug free workplace.All Continental Automotive Group Full-Time Employees Receive:Employer Paid Dental InsuranceEmployer Paid Life InsuranceEmployer Paid Medical InsuranceEmployer Paid Health Savings Account ContributionEmployer Paid Wellness ClinicEmployer Paid Flu Vaccinations Every FallEmployer Percentage Matching for 401kEmployer Paid Parental Leave5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)5 Paid Time Off Vacation Days/Year (60 days - 1 year)14 Paid Time Off Vacation Days/Year (1 year - 3 years)19 Paid Time Off Vacation Days/Year (3 - 7 years)24 Paid Time Off Vacation Days/Year (7+ years)Annual Christmas Bonus Based on TenureAnnual Christmas PartyAnnual Employee Appreciation DinnerEmployee Vehicle Purchase ProgramEmployee Discounts on Collision Repair, Parts, and ServiceBi-Weekly Pay Periods, Paid on FridaysHolidays: Thanksgiving, Christmas & New YearsEmployer Paid Lunches Every SaturdayEmployer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)Access to In-House Insurance AgencyAccess to In-House Marketing AgencyVoluntary Life Term and Whole InsuranceVoluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield$200 Donation to Charity of Your Choice with ApprovalWe strive to take excellent care of our employees, so that they will strive to take excellent care of our clients!CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call [phone].