Receptionist - Mercedes-Benz of Austin

Continental Imports Inc; Austin (TX); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Dental Insurance

Life Insurance

Medical Insurance

Health Savings Account (HSA)

Wellness Clinic

Flu Vaccinations

401k Matching

Parental Leave

Bereavement Leave

PTO

Christmas Bonus

Employee Discounts

Vehicle Purchase Program

Job summary

Mercedes-Benz of Austin is seeking a courteous Receptionist to be the face of the dealership. You will handle phone and in-person inquiries, greet guests, and support the team while maintaining a friendly, professional demeanor.

Responsibilities include assisting with coffee bar service, directing calls, and guiding customers to the right departments. Prior dealership experience and 18+ years old are preferred.

Qualifications

• Hard Skills: Experience with business software (Email clients, Microsoft Office, Gmail for businesses).
• Moderate understanding of utilizing multiple browsers and systems.
• Must be able to type at 45+ WPM.

Responsibilities

• Answer and direct incoming phone calls for sales and service; handle and de-escalate guest concerns.
• Greet customers with a smile and assist with questions or directing to the right person/department.
• Provide basic information; make and serve beverages at the coffee bar; interact with customers to offer help.
• Reach out to customers about registration stickers to be picked up or mailed; print stickers and assign key fobs as needed.
• Organize book room and assist titles department regarding registration stickers; multitask and be a team player.

Skills

Friendly demeanor

Multi-tasking

Phone & in-person communication

Team player

Typing 45+ WPM

CRM software familiarity

Bilingual Spanish (a plus)

Tools

Microsoft Office

Gmail for business

Job description

Mercedes-Benz of Austin is hiring for a Receptionist. The Receptionist at our dealership is the face and the voice of our store, the very first impression. It is important we have the right person in the seat at all times of the day. This is a position that offers a lot of growth and potential for promotion within the company.Our ideal Receptionist would be continuously smiling, multi-tasking, speaking with customers over the phone and in person, and still smiling. Additional responsibilities include being a team player and servicing our complimentary coffee bar. This person needs the ability to adapt to changes in duties and pace in an instant!Customers of the dealership are the receptionists number one priority. They need to be able to relay that to each customer with the utmost respect and be proud to represent the Continental Automotive Group. With a high average tenure and a family-like staff, that will be the easiest part of the job!Candidates must have a friendly, outgoing disposition and be very organized.We are a locally-owned, family-operated company with locations in North/Central Austin. Employee satisfaction is centric to our philosophy, exemplified by our impressive tenure, encouraging, flexible, supportive work environment, and extensive employee benefits package.Job duties include but are not limited to:Answering and directing incoming phone calls for sales and service overflow callsHandles and de-escalates guests concernHelp customers with any questions or concerns they haveInteract with customers to see how we can help direct them to the right person or departmentProviding basic information when neededMaking and serving beverages and snacks at our complimentary coffee barGreeting customers with a smileContinuous training to develop product knowledgeReach out to customers about their registration stickers to be picked up or mailed outAssigning key fobs and printing stickersOrganizing book room as neededWorking with the titles department in regards to registration stickersNeeds to be a multitasker and team playerMust have held a valid driver's license for at least 1 yearMust be at least 18 years of age to be consideredAdditional duties as assignedHard Skills:Experience with business software (Email clients, Microsoft Office, Gmail for businesses).Moderate understanding of utilizing multiple browsers and systemsMust be able to type at 45+ WPMPolished, professional, and positive phone and email communication skills a mustExperience in an environment of moderate pressure, and capable of making conscientious decisionsPrior experience at a dealership or within the automotive retail or service industry is a plusFluency in English required (bilingual in Spanish is a plus)Prior relevant hands-on experience with CRM software, sales, or phone systems is always a bonusHours:This is a full-time position of 40 hours per weekMonday-SaturdayReceptionists rotate these shifts: 9:00 am - 6:00 pm and 10:00 am - 7:00 pmCompensation:$20 an hourCAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.Core Values:Transformational Not Transactional - Be TransformationalWe do what we say we're going to doWe encourage and support each otherWe're committed to continuous growthView benefit details here: https://www.continentalautomotivegroup.com/cagaustin/website/HRBenefits/CAG_Benefits2.pngThe Continental Automotive Group is an equal opportunity employer and a drug free workplace.All Continental Automotive Group Full-Time Employees Receive:Employer Paid Dental InsuranceEmployer Paid Life InsuranceEmployer Paid Medical InsuranceEmployer Paid Health Savings Account ContributionEmployer Paid Wellness ClinicEmployer Paid Flu Vaccinations Every FallEmployer Percentage Matching for 401kEmployer Paid Parental Leave5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)5 Paid Time Off Vacation Days/Year (60 days - 1 year)14 Paid Time Off Vacation Days/Year (1 year - 3 years)19 Paid Time Off Vacation Days/Year (3 - 7 years)24 Paid Time Off Vacation Days/Year (7+ years)Annual Christmas Bonus Based on TenureAnnual Christmas PartyAnnual Employee Appreciation DinnerEmployee Vehicle Purchase ProgramEmployee Discounts on Collision Repair, Parts, and ServiceBi-Weekly Pay Periods, Paid on FridaysHolidays: Thanksgiving, Christmas & New YearsEmployer Paid Lunches Every SaturdayEmployer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)Access to In-House Insurance AgencyAccess to In-House Marketing AgencyVoluntary Life Term and Whole InsuranceVoluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield$200 Donation to Charity of Your Choice with ApprovalWe strive to take excellent care of our employees, so that they will strive to take excellent care of our clients!CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call [phone].