Service Advisor & Customer Experience Specialist

Young Chrysler Dodge Jeep Ram of Morgan; Morgan (UT); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401k Retirement Plan

Health Insurance

Dental Insurance

Life Insurance

Disability Benefits

Paid Time Off (Up to 3 weeks per year)

Job summary

Young Automotive Group in Utah is seeking a skilled Service Advisor / Service Writer to join our team. You will be the liaison between customers and technicians, ensuring accurate repair orders and clear explanations of recommended services.

We pride ourselves on a family-owned, people-first culture with excellent benefits, including on-site medical options, employee pricing, and opportunities for career growth. Prior experience in automotive service is preferred.

Qualifications

• Two years related experience and/or training required.
• Proven track record of providing exceptional customer service.
• Prior sales experience helpful.
• Clean driving record; able to pass background check and drug screen.

Responsibilities

• Schedules service appointments and obtains customer and vehicle data prior to arrival
• Writes up customer’s vehicle problems accurately and clearly on repair orders
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Refers to service history
• inspects vehicle
• and recommends additional needed service
• Provides a complete and accurate written cost estimate for labor and parts
• Checks on progress of repair throughout the day and contacts customers regarding any changes in the estimate or promised time
• Explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed
• Keeps service department forms - menus and pricing guides up-to-date
• Explains completed work and all charges to customers
• Implements a quality control process to eliminate comebacks
• Handles telephone inquiries regarding appointments and work in process

Skills

Interpersonal skills

Customer service

Automotive knowledge

Sales experience (helpful)

Job description

Young Automotive Group in Utah is seeking a skilled Service Advisor / Service Writer to join our team. You will be the liaison between customers and technicians, ensuring accurate repair orders and clear explanations of recommended services.

We pride ourselves on a family-owned, people-first culture with excellent benefits, including on-site medical options, employee pricing, and opportunities for career growth. Prior experience in automotive service is preferred.