Service Advisor: Drive Equipment Uptime & Customer Care

Blanchard Machinery; Summerville (SC); In loco; USD 42.000 - 63.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

Health, dental, vision, 401K, profit‑-

PTO and paid holidays

CAT training exposure

Friendly work environment

Continuous learning and technology

Descrizione del lavoro

Blanchard Machinery is seeking a Shop Service Advisor to educate customers on the full range of services and benefits, driving incremental revenue while delivering exceptional service. You will maintain proactive communication and status updates and serve as the main contact for all retail service opportunities, ensuring timely, accurate documentation and customer satisfaction.

The role requires a customer-centric mindset, strong interpersonal and communication skills, and the ability to manage

Competenze

• High School Diploma or equivalent required.
• AS or BS degree in business related field preferred.
• Experience in the diesel or construction equipment field preferred.
• Ability to work with all levels of employees, management and customers in a positive, professional and effective way.
• Ability to adapt to changing priorities; meets deadlines and works well under pressure.
• Must possess a customer centric mindset along with the ability to build strong relationships.
• Excellent interpersonal, written and oral communication skills.
• Strong work ethic and self-starter. Able to effectively manage multiple tasks/priorities and adapt to change.
• Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone and in person.
• Ability to learn and navigate new software quickly.
• Personal commitment to continuous improvement and service excellence.
• Ability to work independently with limited supervision.

Mansioni

• Educate the customer on the full range of services and benefits available at the dealership, resulting in incremental revenue.
• Provide exceptional customer service, proactive communication and status updates to the customer throughout the service process.
• Interact with all customers in a friendly, knowledgeable and professional manner and provide consistent, accurate and timely communication to set proper service expectations and execution on commitments.
• Coordinate service tickets and ensure accurate and timely updates in ServiceLink and Modern so all are informed and synchronized.
• Listen for and question customer needs to discover and capture additional service revenue opportunities.
• Research service history on customer accounts, identify parts and pricing for service work orders, and prepare quotes with Shop Supervisor review.
• Proactively contact customers with updates on progress, quotes, and completion dates via phone, text, or email.
• Set expectations for final invoice amounts and email the invoice in advance of machine pick-up; process customer payments.
• Manage all customer complaints and concerns to increase retention.
• Performs other duties as assigned.

Conoscenze

Customer service mindset

Interpersonal communication

Written and verbal communication

Relationship building

Multitasking

Software navigation

Formazione

High School Diploma or equivalent

AS or BS in business-related field preferred

Strumenti

ServiceLink

Modern

Descrizione del lavoro

Blanchard Machinery is seeking a Shop Service Advisor to educate customers on the full range of services and benefits, driving incremental revenue while delivering exceptional service. You will maintain proactive communication and status updates and serve as the main contact for all retail service opportunities, ensuring timely, accurate documentation and customer satisfaction.

The role requires a customer-centric mindset, strong interpersonal and communication skills, and the ability to manage