Service Advisor & Customer Experience Lead

Kirby Corporation; Dallas (TX); On-site; USD 47,000 - 59,000; Full time

Job summary

Stewart & Stevenson in Dallas, TX is hiring a Service Advisor to act as the primary contact for customers from start to finish of service jobs. You will communicate job status, assign work to technicians, and ensure parts and supplies are available as needed while upholding safety SOPs.

The role includes reviewing final invoices with customers and ensuring quality throughout the process. Strong communication and organizational skills are essential for success.

Qualifications

• High school diploma or GED with 3–7 years of related experience; higher degrees preferred.
• Prior customer service experience in automotive or heavy-duty engine repair preferred.
• Prior supervisory experience preferred.
• Proficient with Microsoft Office; JD Edwards service system experience preferred.

Responsibilities

• Serve as the primary contact for customers from initiation through completion of the service job.
• Communicate status of service job to customer, including description, status, and cost of work.
• Assign service jobs to Technicians and oversee progress to completion.
• Ensure parts and supplies are available to Technicians to complete the job.
• Ensure service performed complies with safety procedures and SOPs.
• Create final customer invoice with explanation and charges; review with customers.

Skills

Organizational skills

Written communication

Verbal communication

Customer service mindset

Education

GED or high school diploma

3–7 years related experience

Associates or Bachelors preferred

Tools

JD Edwards

Microsoft Office

Job description

Stewart & Stevenson in Dallas, TX is hiring a Service Advisor to act as the primary contact for customers from start to finish of service jobs. You will communicate job status, assign work to technicians, and ensure parts and supplies are available as needed while upholding safety SOPs.

The role includes reviewing final invoices with customers and ensuring quality throughout the process. Strong communication and organizational skills are essential for success.