Service Advisor: Elevate Vehicle Safety & Customer Experience

United Fidelity Bank; Costa Mesa (CA); On-site; USD 50,000 - 120,000; Full time

Benefits offered by this job

401k matching

Health insurance

Vehicle discounts

YouDecide deals

DRVPNK charitable program

Job summary

AutoNation is seeking a Service Advisor in our Costa Mesa service department. You’ll bridge between service technicians and customers, explaining technician recommendations in plain language and identifying upsell opportunities to keep vehicles safe and serviced.

You’ll engage with customers daily to deliver an exceptional service experience. The role emphasizes coordinating with technicians, managing maintenance plans, and ensuring transparent cost/time estimates while driving loyalty and

Qualifications

• Must provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Proven communication and interpersonal skills.
• Willingness to follow up with customers and use technology.

Responsibilities

• Set, confirm and prepare for appointments with customers.
• Meet or exceed targeted sales goals and customer satisfaction.
• Greet customers and explain service recommendations clearly.
• Identify vehicle needs based on information, walk-around, inspections and test drives.
• Use consultative selling to plan ongoing maintenance with customers.
• Produce repair orders with cost and time estimates.
• Coordinate with technicians and parts staff to ensure timely work.
• Follow up with customers on service status and satisfaction.

Skills

Customer service

Sales

Communication

Consultative selling

Tech-savvy

Interpersonal skills

Organizational skills

Education

High school diploma or equivalent

Job description

AutoNation is seeking a Service Advisor in our Costa Mesa service department. You’ll bridge between service technicians and customers, explaining technician recommendations in plain language and identifying upsell opportunities to keep vehicles safe and serviced.

You’ll engage with customers daily to deliver an exceptional service experience. The role emphasizes coordinating with technicians, managing maintenance plans, and ensuring transparent cost/time estimates while driving loyalty and