Automotive Service Advisor — Elevate Customer Experience

AutoNation; Carlsbad (CA); On-site; USD 50,000 - 120,000; Full time

Benefits offered by this job

401k matching

Health, dental, vision insurance

Maternity benefits

Vehicle & parts purchase discounts

DRVPNK charitable partnership

Job summary

AutoNation in Carlsbad, CA is seeking a Service Advisor to bridge customers and technicians in the service lane, translating repair recommendations into clear terms and spotting up-sell opportunities to keep cars safe.

You’ll schedule appointments, meet sales targets and customer satisfaction goals, greet customers warmly, assess vehicle needs, prepare estimates, and collaborate with technicians and parts staff to ensure timely work.

Qualifications

• High school diploma or equivalent.
• Excellent customer experience skills.
• Ability to meet sales targets.
• Good communication and organizational skills.
• Valid in-state driver’s license and clean driving record.
• Willingness to work with technology.

Responsibilities

• Schedule and prepare customer appointments.
• Meet or exceed sales goals and customer satisfaction targets.
• Greet customers and assess vehicle needs.
• Explain technician recommendations in clear terms.
• Create repair orders with cost and time estimates.
• Coordinate with technicians and parts staff for timely work.
• Follow up with customers on status and satisfaction.
• Build loyalty through exceptional service.

Skills

Customer service

Communication

Sales skills

Interpersonal skills

Organizational skills

Consultative selling

Education

High school diploma

Tools

CRM software

Job description

AutoNation in Carlsbad, CA is seeking a Service Advisor to bridge customers and technicians in the service lane, translating repair recommendations into clear terms and spotting up-sell opportunities to keep cars safe.

You’ll schedule appointments, meet sales targets and customer satisfaction goals, greet customers warmly, assess vehicle needs, prepare estimates, and collaborate with technicians and parts staff to ensure timely work.