Service Advisor

Crescent Ford, Inc; Oakview (NC); Sur place; USD 40 000 - 64 000; Plein temps

Avantages offerts par ce poste

Health Insurance

PTO & Sick Leave

401(K)

Flexible Working Hours

Competitive Pay

Résumé du poste

Hireology is hiring a Service Advisor for a Ford Dealership in North Carolina. The role involves greeting customers, listening to needs, scheduling appointments, and coordinating loaner cars while verifying insurance for maintenance.

Responsibilities include gathering vehicle information, reporting symptoms, estimating costs, tracking progress, and communicating final charges to customers. A Ford dealership background and strong customer service are preferred.

Qualifications

• Customer service-focused mindset and ability to communicate clearly with customers.
• Ability to identify problems quickly and report vehicle symptoms accurately.
• Willingness to learn new programs and repair/service procedures.

Responsabilités

• Greet customers promptly and collect necessary information.
• Obtain customer and vehicle details and report symptoms.
• Prepare cost estimates for labor and parts.
• Monitor progress and keep customers updated.
• Explain completed work and charges to customers.

Connaissances

Customer service

Problem solving

Communication

Computer skills

Adaptability

Ford dealership experience

Teamwork

Formation

High school diploma or equivalent

Outils

CDK experience

Description du poste

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

• Competitive Pay
• Flexible Working Hours
• Health Insurance
• PTO & Sick Leave
• 401(K)

Service Advisor Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Service Advisor Requirements:

• Previous experience at a Ford dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfactionPast experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

Must have CDK experience

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.