Senior Service Advisor: Growth, Benefits & Customer Impact

Gurley Leep Automotive Group; South Bend (IN); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Family-friendly 5-day schedule

Competitive compensation

Medical, dental & life insurance

401(k) with company match

Paid time off

Vacation savings program

Career growth opportunities

Job summary

Gurley Leep Ford is seeking a motivated service advisor to join our team. You will welcome customers, document concerns, and coordinate with technicians to ensure efficient repairs and clear communication from check-in to pick-up.

Requirements include dealership service experience, strong customer service and communication skills, and a commitment to delivering an excellent customer experience. Join a family-owned group with growth opportunities.

Qualifications

• Previous automotive service advisor experience required.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Professional, positive and team-oriented attitude.
• Automotive knowledge and a commitment to providing excellent customer experience.

Responsibilities

• Welcome customers and accurately document their vehicle concerns.
• Recommend maintenance and repairs based on manufacturer guidelines and technician recommendations.
• Prepare repair orders and provide clear estimates.
• Communicate with customers throughout the repair process.
• Coordinate with technicians and the service team to keep repairs moving efficiently.
• Review completed work with customers and explain recommendations.
• Build lasting customer relationships and encourage repeat business.

Skills

Customer service

Communication

Team player

Job description

Gurley Leep Ford is seeking a motivated service advisor to join our team. You will welcome customers, document concerns, and coordinate with technicians to ensure efficient repairs and clear communication from check-in to pick-up.

Requirements include dealership service experience, strong customer service and communication skills, and a commitment to delivering an excellent customer experience. Join a family-owned group with growth opportunities.