Service Advisor: Elevate Customer Experience & Vehicle Care

Fox Chrysler Dodge Jeep RAM; Grand Rapids (MI); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Life Insurance

Health Savings Account

Flexible Spending Account

Competitive Salary

Paid Time Off

Employee Discounts

Job summary

Fox Chrysler Dodge Jeep RAM in Grand Rapids, MI is seeking a Full-Time Service Advisor to be the first contact for customers and guide them through service needs. You will work onsite with a passionate team to assess needs, schedule and inspect vehicles, and communicate options clearly while maintaining service history.

The role emphasizes strong communication, problem-solving, attention to detail, and teamwork to deliver an excellent customer experience in a busy automotive service environment.

Qualifications

• Strong communication skills for customer and technician interactions.
• Ability to explain technical information clearly and simply.
• Excellent problem-solving abilities to address service concerns.
• Attention to detail for documenting service requests and history.
• Time management to juggle multiple service tasks.
• Customer-focused mindset to enhance the experience.
• Teamwork and positive attitude to drive performance.

Responsibilities

• Greet customers with enthusiasm and provide exceptional service.
• Assess customer needs and schedule appointments.
• Conduct thorough vehicle inspections and discuss service options.
• Capture and communicate service details with customers and technicians.
• Maintain detailed records of customer interactions and service history.
• Follow up on open work orders to ensure timely completion.

Skills

Communication

Customer focus

Problem solving

Detail orientation

Time management

Teamwork

Technical explanations

Job description

Fox Chrysler Dodge Jeep RAM in Grand Rapids, MI is seeking a Full-Time Service Advisor to be the first contact for customers and guide them through service needs. You will work onsite with a passionate team to assess needs, schedule and inspect vehicles, and communicate options clearly while maintaining service history.

The role emphasizes strong communication, problem-solving, attention to detail, and teamwork to deliver an excellent customer experience in a busy automotive service environment.