Dynamic Service Advisor - Customer Experience Leader

Fox Subaru; Grand Rapids (MI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Health Savings Account

Flexible Spending Account

Competitive Salary

Paid Time Off

Employee Discounts

Job summary

Fox Subaru in Grand Rapids, MI is seeking a Full Time Service Advisor to greet customers, determine their service needs, and communicate vehicle issues with professionalism. You will coordinate with technicians and keep records of service requests to support a smooth workflow.

This role emphasizes a customer-focused experience, timely updates on vehicle status, and a collaborative team environment that reflects Fox Subaru's commitments to excellence and teamwork.

Qualifications

• Exceptional communication skills to effectively engage with customers and understand their service needs.
• Strong problem-solving abilities to assess vehicle issues and recommend suitable services clearly and confidently.
• A customer-focused mindset to build trust and foster positive relationships with clients.
• Excellent organizational skills to manage multiple tasks and priorities in a fast-paced environment.
• Teamwork is crucial, with collaboration between technicians and staff to ensure smooth workflow.

Responsibilities

• Greet customers and determine their service needs with respect and professionalism.
• Effectively communicate vehicle issues and recommend appropriate services while ensuring a customer-focused experience.
• Maintain accurate records of customer interactions and service requests.
• Coordinate with service technicians to streamline workflow and updates on vehicle status.
• Provide updates to customers about status and necessary repairs, upholding honesty and transparency.

Job description

Fox Subaru in Grand Rapids, MI is seeking a Full Time Service Advisor to greet customers, determine their service needs, and communicate vehicle issues with professionalism. You will coordinate with technicians and keep records of service requests to support a smooth workflow.

This role emphasizes a customer-focused experience, timely updates on vehicle status, and a collaborative team environment that reflects Fox Subaru's commitments to excellence and teamwork.