Service Advisor

Fox Honda; Grand Rapids (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Health Savings Account

Flexible Spending Account

Competitive Salary

Paid Time Off

Employee Discounts

Job summary

Fox Honda in Grand Rapids, MI is seeking a Full-Time Service Advisor to provide exceptional, customer-focused service in an onsite dealership environment. You will greet clients, assess automotive needs, and facilitate clear communication between customers and the service team while managing appointments and initial estimates.

The role emphasizes strong organization, problem-solving, and a proactive, positive attitude to ensure a smooth customer experience and ongoing relationships with the shop

Qualifications

• Strong communication skills to engage customers and clarify needs.
• Excellent problem-solving abilities for tailored solutions.
• Customer-centric mindset to bridge clients and service team.
• Attention to detail for accurate vehicle issue assessment.

Responsibilities

• Greet customers and assess automotive needs; translate into service requests.
• Coordinate with service team to communicate progress and estimates.
• Manage service appointments and keep customers informed throughout the process.
• Respond to inquiries, address concerns, and ensure a seamless service experience.

Skills

Communication

Problem-solving

Customer service

Time management

Tools

CRM software

Job description

Join the Fox Honda team as a Full-Time Service Advisor in Grand Rapids, MI, and immerse yourself in an energetic, customer-focused environment. You'll engage daily with automotive enthusiasts and be at the forefront of providing exceptional service that keeps our customers coming back. This onsite role offers the chance to develop your problem-solving skills, collaborate with a high-performing team, and create solutions that enhance customer satisfaction.

Embrace the fun and professional culture while making a meaningful impact in the auto dealership industry. You'll grow in your career, fueled by our core values of excellence and integrity. You will be provided great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Discounts. This is a fantastic opportunity for those who thrive on challenges and enjoy building customer relationships.

Are you excited about this Service Advisor job?

As a Full-Time Service Advisor at Fox Honda, you will greet customers, assess their automotive needs, and facilitate effective communication between clients and our service team. Expect to manage service appointments, provide accurate estimates, and keep customers informed about their vehicle's progress. Daily tasks will include responding to inquiries, addressing customer concerns, and ensuring a seamless service experience. Your schedule will be Monday through Saturday, with a designated day off during the week to recharge and maintain a balanced work-life dynamic. Strong organizational skills and attention to detail will be essential as you navigate this fast-paced environment.

Embrace the opportunity to learn about automotive services and develop relationships within our vibrant team culture.

What we're looking for in a Service Advisor

To succeed as a Full-Time Service Advisor at Fox Honda, you'll need exceptional communication skills to engage effectively with customers and clarify their automotive needs. Strong problem-solving abilities will enable you to address client concerns and provide tailored solutions. A customer-centric mindset is vital, as you'll be the bridge between our clients and the service team, ensuring a top-one experience.

Attention to detail is crucial, allowing you to accurately assess vehicle issues and relay information clearly. Time management and organizational skills will help you juggle multiple tasks efficiently in a fast-paced environment. Additionally, having a positive attitude and a high level of professionalism will enhance team collaboration and customer interactions.

Adaptability and a willingness to learn will set you apart and contribute to your growth in this dynamic role.

Ready to join our team?