Dynamic Service Advisor — Customer Experience & Growth

Fox Honda; Grand Rapids (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Health Savings Account

Flexible Spending Account

Competitive Salary

Paid Time Off

Employee Discounts

Job summary

Fox Honda in Grand Rapids, MI is seeking a Full-Time Service Advisor to provide exceptional, customer-focused service in an onsite dealership environment. You will greet clients, assess automotive needs, and facilitate clear communication between customers and the service team while managing appointments and initial estimates.

The role emphasizes strong organization, problem-solving, and a proactive, positive attitude to ensure a smooth customer experience and ongoing relationships with the shop

Qualifications

• Strong communication skills to engage customers and clarify needs.
• Excellent problem-solving abilities for tailored solutions.
• Customer-centric mindset to bridge clients and service team.
• Attention to detail for accurate vehicle issue assessment.

Responsibilities

• Greet customers and assess automotive needs; translate into service requests.
• Coordinate with service team to communicate progress and estimates.
• Manage service appointments and keep customers informed throughout the process.
• Respond to inquiries, address concerns, and ensure a seamless service experience.

Skills

Communication

Problem-solving

Customer service

Time management

Tools

CRM software

Job description

Fox Honda in Grand Rapids, MI is seeking a Full-Time Service Advisor to provide exceptional, customer-focused service in an onsite dealership environment. You will greet clients, assess automotive needs, and facilitate clear communication between customers and the service team while managing appointments and initial estimates.

The role emphasizes strong organization, problem-solving, and a proactive, positive attitude to ensure a smooth customer experience and ongoing relationships with the shop