Automotive Service Advisor

Fox Subaru; Grand Rapids (MI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Health Savings Account

Flexible Spending Account

Competitive Salary

Paid Time Off

Employee Discounts

Job summary

Fox Subaru in Grand Rapids, MI is seeking a Full Time Service Advisor to greet customers, determine their service needs, and communicate vehicle issues with professionalism. You will coordinate with technicians and keep records of service requests to support a smooth workflow.

This role emphasizes a customer-focused experience, timely updates on vehicle status, and a collaborative team environment that reflects Fox Subaru's commitments to excellence and teamwork.

Qualifications

• Exceptional communication skills to effectively engage with customers and understand their service needs.
• Strong problem-solving abilities to assess vehicle issues and recommend suitable services clearly and confidently.
• A customer-focused mindset to build trust and foster positive relationships with clients.
• Excellent organizational skills to manage multiple tasks and priorities in a fast-paced environment.
• Teamwork is crucial, with collaboration between technicians and staff to ensure smooth workflow.

Responsibilities

• Greet customers and determine their service needs with respect and professionalism.
• Effectively communicate vehicle issues and recommend appropriate services while ensuring a customer-focused experience.
• Maintain accurate records of customer interactions and service requests.
• Coordinate with service technicians to streamline workflow and updates on vehicle status.
• Provide updates to customers about status and necessary repairs, upholding honesty and transparency.

Job description

Join Fox Subaru as a Full Time Service Advisor in Grand Rapids, MI. This onsite position offers you the chance to work with a dynamic team that values excellence and teamwork, creating a professional yet fun work environment. You will be at the forefront of customer interactions, helping clients navigate their service needs while driving customer satisfaction to new heights. If you thrive in a fast-paced setting and enjoy working collaboratively to achieve high performance, this role is for you.

You will be given great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Discounts.

Make a difference as a Service Advisor

As a Service Advisor at Fox Subaru, your day-to-day responsibilities will include greeting customers and determining their service needs with respect and professionalism. You will effectively communicate vehicle issues and recommend appropriate services while ensuring a customer-focused experience. Your role will involve maintaining accurate records of customer interactions and service requests, as well as coordinating with the service technicians to streamline workflow. You will provide updates to customers about their vehicle status and any necessary repairs, ensuring transparency and honesty throughout the process.

Additionally, you will work collaboratively with your team to create a high-performance environment, contributing to a culture of excellence while upholding the company's core values.

Would you be a great Service Advisor?

To be successful as a Service Advisor at Fox Subaru, you will need exceptional communication skills to effectively engage with customers and understand their service needs. Strong problem-solving abilities will be essential to assess vehicle issues and recommend suitable services clearly and confidently. A customer-focused mindset is vital, enabling you to build trust and foster positive relationships with clients.

You will also need to demonstrate excellent organizational skills, managing multiple tasks and priorities efficiently in a fast-paced environment. Teamwork is crucial, as collaborating with technicians and other staff members is a daily requirement. Additionally, having a positive attitude and enthusiasm for the automotive industry will enhance your performance and contribute to a fun work atmosphere.

Honesty and respect in every interaction will align you with Fox Subaru's core values, ensuring a successful career in this role.