Automotive Service Advisor

Fox Chrysler Dodge Jeep RAM; Grand Rapids (MI); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Life Insurance

Health Savings Account

Flexible Spending Account

Competitive Salary

Paid Time Off

Employee Discounts

Job summary

Fox Chrysler Dodge Jeep RAM in Grand Rapids, MI is seeking a Full-Time Service Advisor to be the first contact for customers and guide them through service needs. You will work onsite with a passionate team to assess needs, schedule and inspect vehicles, and communicate options clearly while maintaining service history.

The role emphasizes strong communication, problem-solving, attention to detail, and teamwork to deliver an excellent customer experience in a busy automotive service environment.

Qualifications

• Strong communication skills for customer and technician interactions.
• Ability to explain technical information clearly and simply.
• Excellent problem-solving abilities to address service concerns.
• Attention to detail for documenting service requests and history.
• Time management to juggle multiple service tasks.
• Customer-focused mindset to enhance the experience.
• Teamwork and positive attitude to drive performance.

Responsibilities

• Greet customers with enthusiasm and provide exceptional service.
• Assess customer needs and schedule appointments.
• Conduct thorough vehicle inspections and discuss service options.
• Capture and communicate service details with customers and technicians.
• Maintain detailed records of customer interactions and service history.
• Follow up on open work orders to ensure timely completion.

Skills

Communication

Customer focus

Problem solving

Detail orientation

Time management

Teamwork

Technical explanations

Job description

Join the team at Fox Chrysler Dodge Jeep RAM as a Full-Time Service Advisor in Grand Rapids, MI. This onsite position offers a work culture where customer satisfaction is paramount. Experience being the first point of contact for clients, guiding them through their service needs while collaborating with a passionate team. At Fox, you'll thrive in an energetic environment that values teamwork and enthusiasm. Each day presents an opportunity to build relationships, solve problems, and ensure that our customers drive away satisfied.

If you have a passion for excellence, this role will be both rewarding and fun. You will receive great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Discounts. Step into a career where your contributions truly matter, and every day is a new adventure. Be part of something bigger at Fox Chrysler Dodge Jeep RAM.

Are you excited about this Service Advisor job?

As a Service Advisor at Fox Chrysler Dodge Jeep RAM, you will be responsible for greeting customers with enthusiasm and providing exceptional service. Your daily tasks will include assessing customer needs, scheduling appointments, and conducting thorough vehicle inspections. You'll communicate clearly with both customers and technicians, ensuring a seamless flow of information about service options and recommendations. Expect to maintain detailed records of customer interactions and service history while following up on open work orders.

You will also handle customer inquiries professionally, address concerns promptly, and ensure a positive experience throughout the service process. Collaborating with your team will be key as you strive for excellence in all tasks. Your role will involve multitasking and managing time efficiently to meet customer demands while contributing to a high-performance environment.

What matters most

To excel as a Service Advisor at Fox Chrysler Dodge Jeep RAM, several key skills are essential. First and foremost, strong communication skills are crucial, as you will interact with customers and technicians regularly. This includes the ability to explain technical information in a clear and relatable manner. Excellent problem-solving abilities will enable you to address customer concerns effectively and provide suitable solutions.

Additionally, a keen attention to detail is important for accurately documenting service requests and maintaining customer records. Time management skills will help you juggle multiple responsibilities while ensuring timely service delivery. A customer-focused mindset is vital, as you will aim to enhance the overall customer experience. Lastly, a passion for teamwork and a positive attitude will foster a fun and energetic work environment, driving both your success and that of the dealership.