Service Advisor: Elevate Customer Experience & Vehicle Care

Friendsofkerhonkson; Sterling (VA); Hybrid; USD 61,000 - 123,000; Full time

Benefits offered by this job

401k matching

Health insurance

Dental insurance

Vision insurance

Maternity benefits

Employee discount program

YouDecide deals

Job summary

AutoNation is seeking a Service Advisor to bridge between technicians and customers, guiding service lanes and explaining recommendations in plain language. This role emphasizes customer engagement, upsell opportunities, and helping drivers stay safe on the road.

You will work in a fast-paced, tech-enabled service environment, meet sales goals, and maintain high customer satisfaction while coordinating with parts and technicians to ensure timely vehicle service.

Qualifications

• Demonstrated ability to deliver exceptional customer service.
• Excellent written and verbal communication with customers.
• Willingness to follow up with customers to secure ongoing maintenance.

Responsibilities

• Set, confirm and prepare for appointments to ensure a great service experience.
• Meet or exceed targeted sales goals and CSI metrics.
• Greet customers warmly as they arrive and determine vehicle needs.
• Explain service recommendations in clear, non-technical terms.
• Produce repair orders with cost/time estimates and keep customers informed.

Skills

Customer service

Strong communication

Sales aptitude

Education

High school diploma or equivalent

Job description

AutoNation is seeking a Service Advisor to bridge between technicians and customers, guiding service lanes and explaining recommendations in plain language. This role emphasizes customer engagement, upsell opportunities, and helping drivers stay safe on the road.

You will work in a fast-paced, tech-enabled service environment, meet sales goals, and maintain high customer satisfaction while coordinating with parts and technicians to ensure timely vehicle service.