Service Advisor – Elevate Customer Experience & Career Growth

Hyundai-of-Kennesa; Kennesaw (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Free health insurance

401(k) match

HSA contributions

Dental insurance

Vision insurance

Paid time off

Career advancement

Employee discounts

Family-owned culture

Career stability

Team environment

Job summary

Krause Auto Group is seeking a motivated Service Advisor to join our customer-focused service team. You’ll be the main point of contact for customers, coordinate service orders, and help ensure timely maintenance and repairs while delivering an exceptional vehicle ownership experience.

You’ll collaborate with technicians and managers to optimize workflow, promote dealership policies, and build lasting relationships.

Qualifications

• Previous automotive service advisor or dealership experience preferred.
• Strong communication and customer service skills.
• Organized and detail-oriented with the ability to multitask.

Responsibilities

• Greet customers promptly and professionally in the service drive.
• Build strong customer relationships and create a positive service experience.
• Serve as the main point of contact throughout the repair process.
• Provide concierge-level support for customer questions and concerns.
• Communicate vehicle repair recommendations, timelines, and updates clearly and professionally.
• Maintain Customer Satisfaction and Customer Success Index scores at or above company standards.
• Oversee service orders and help manage workflow within the service drive.
• Distribute repair orders efficiently between technicians.
• Assist customers with vehicle maintenance recommendations, warranties, and repair information.
• Help ensure technician productivity and daily labor sales goals are achieved.
• Assist with diagnosing vehicle concerns and coordinating parts or tools when needed.
• Support warranty administration and service department processes.
• Reinforce dealership policies and maintain compliance with company standards.
• Foster strong relationships with technicians, management, and manufacturer representatives.
• Support a positive, team-oriented culture within the service department.
• Participate in training and ongoing process improvement initiatives.

Skills

Customer service

Communication

Organizational skills

Leadership

Multitasking

Job description

Krause Auto Group is seeking a motivated Service Advisor to join our customer-focused service team. You’ll be the main point of contact for customers, coordinate service orders, and help ensure timely maintenance and repairs while delivering an exceptional vehicle ownership experience.

You’ll collaborate with technicians and managers to optimize workflow, promote dealership policies, and build lasting relationships.