Kia Service Advisor

Krause Auto Group; Myrtle Beach (SC); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Free health insurance

401(k) with company match

HSA contributions

Dental and vision insurance

Paid vacation, holidays, and PTO

Career growth opportunities

Employee discounts on products andサービス

Job summary

Krause Auto Group in Myrtle Beach, SC is seeking a Service Advisor to be the face of our service department, guiding customers from drop-off to delivery with clear service recommendations and transparent pricing.

You will coordinate with technicians, maintain CSI scores, and build long-term customer relationships while upholding manufacturer standards and warranty processes. This role offers growth within a multi-brand organization.

Qualifications

• Customer-first mindset and strong communication.
• Ability to multi-task in a fast-paced environment.
• Sales-driven with the ability to recommend services ethically.
• Valid driver’s license with a clean driving record.

Responsibilities

• Greet customers promptly and professionally to set a positive service tone.
• Listen carefully to concerns and document vehicle issues accurately.
• Serve as the primary point of contact from drop-off through delivery.
• Clearly communicate recommended services, timelines, and costs.
• Build trust through transparency and follow-up to encourage repeat business.
• Coordinate with technicians to ensure efficient workflow and timely repairs.
• Maximize service drive opportunities while maintaining customer satisfaction.
• Keep customers informed throughout the repair process.
• Maintain high Customer Satisfaction Index (CSI) scores.
• Assist with warranty claims and ensure compliance with manufacturer standards.

Skills

Customer service

Communication

Multi-tasking

Sales orientation

Organization

Professional appearance

Driver's license

Job description

Service Advisor – Krause Auto Group, Kia of Myrtle Beach

At Krause Auto Group, we’ve spent over 30 years building a reputation rooted in exceptional customer experiences and a people-first culture. We believe our employees are the driving force behind our success, which is why we invest in their growth, recognize their achievements, and promote from within.

With a portfolio of 12 prestigious brands—including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Kia, Genesis, Lamborghini, Aston Martin, Rolls-Royce,Koenigsegg, McLaren, and Lotus—across Georgia, South Carolina, North Carolina, and Florida, we offer an exciting, fast-paced environment with unlimited earning potential and career advancement opportunities.

What You’ll Get

• Free health insurance option available
• 401(k) with company match
• HSA company contributions
• Dental and vision insurance
• Paid vacation, holidays, and PTO
• Career growth opportunities within a multi-state organization
• Employee discounts on products and services
• Family-owned, people-first culture
• Long-term career stability

What You’ll Do

As a Service Advisor, you are the face of the service department—responsible for creating a seamless, high-quality experience for every customer.

• Greet customers promptly and professionally, setting the tone for an exceptional service experience
• Listen carefully to customer concerns and accurately document vehicle issues
• Serve as the primary point of contact from vehicle drop-off through delivery
• Clearly communicate recommended services, timelines, and costs
• Build trust and long-term relationships through transparency and follow-up
• Coordinate with technicians to ensure efficient workflow and timely completion of repairs
• Maximize service drive opportunities while maintaining integrity and customer satisfaction
• Keep customers informed throughout the repair process
• Maintain high Customer Satisfaction Index (CSI) scores
• Assist with warranty claims and ensure compliance with manufacturer standards

What We’re Looking For

• Customer-first mindset with a passion for delivering exceptional service
• Strong communication and relationship-building skills
• Ability to multi-task and thrive in a fast-paced environment
• Sales-driven with a proven ability to recommend services confidently and ethically
• Organized, detail-oriented, and dependable
• Previous automotive service advisor experience preferred (but not required)
• Professional appearance and demeanor
• Valid driver’s license with a clean driving record

Why Krause Auto Group?

This is more than a job—it’s a career. Whether you’re experienced or looking to grow into the role, we provide the tools, training, and support to help you succeed and advance within our organization.

Equal Opportunity Employer

Krause Auto Group is an equal opportunity employer committed to an inclusive workplace. We prohibit discrimination and harassment of any kind and provide equal employment opportunities to all individuals regardless of protected status under federal, state, or local law.