Service Advisor: Elevate Customer Experience & Growth

Walser Automotive Group; Eden Prairie (MN); On-site; USD 70,000 - 115,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Paid Training (SA)

Career Growth & Advancement

Fertility & Adoption Assistance

Comprehensive Health Benefits

Life Insurance & 401(k) with Employer 

Paid Clothing Program

Employee Discounts

Employee Resource Groups

Community Involvement

Employee Assistance Program (EAP)

Referral Program

Job summary

Walser Automotive Group in Eden Prairie, MN is seeking a Service Desk/Guest Relations Associate to greet guests, document vehicle needs, and coordinate with technicians to ensure accurate estimates and timely service.

You'll communicate clearly with customers, maintain high attention to detail, and help drive positive experiences across the service drive, with incentives linked to performance and guest satisfaction.

Qualifications

• Must have strong communication skills and experience interacting with customers.
• Attention to detail and accuracy in documenting vehicle needs and estimates.
• Experience with basic office software (Outlook, Excel, Word) is preferred.

Responsibilities

• Greet customers entering the service drive and act as the face of Walser.
• Record mileage, VIN, and write repair orders; communicate repair times and costs.
• Serve as liaison between technicians and customers to set clear expectations.
• Prospect and sell dealership services; coordinate current work; support pre-delivery activities.
• Follow up with customers to build repeat business and guest satisfaction.
• Uphold Walser’s core values: Do The Right Thing, Lead By Example, Display Positive Energy.

Skills

Customer service

Communication

Detail oriented

Microsoft Office

Education

High School Diploma or GED

Tools

Dealer Management Systems (Tekion, Reynolds & Reynolds)

Job description

Walser Automotive Group in Eden Prairie, MN is seeking a Service Desk/Guest Relations Associate to greet guests, document vehicle needs, and coordinate with technicians to ensure accurate estimates and timely service.

You'll communicate clearly with customers, maintain high attention to detail, and help drive positive experiences across the service drive, with incentives linked to performance and guest satisfaction.