Service Advisor: Guest Experience & Growth Opportunities

Mills Automotive Group; Baxter (MN); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Plan

Health Savings Account

Cafeteria Plan

Life Insurance

Employer sponsored 401(k) & Profit Sh-

Paid Time Off

Paid Holidays

Job summary

Mills Automotive Group in Minnesota seeks a Service Advisor who serves as the main contact between Guests and our Service Department. You will listen to Guest concerns, explain repairs and costs, and ensure timely service delivery. The role rewards excellent guest service, problem-solving, and clear communication.

Automotive knowledge helps, but outstanding training opportunities are available for growth. Workdays are Monday through Friday with a rotating Saturday; hours are 7:00am–5:00pm or

Qualifications

• Excellent guest service and communication skills required.
• Strong problem-solving abilities to diagnose and explain repairs.

Responsibilities

• Positively greet Guests, listen to Guest concerns, and explain service options.
• Diagnose vehicle issues based upon Guest descriptions and vehicle inspections.
• Turn Guest requests into actionable work orders for our technicians.
• Provide accurate quotes/estimates for repairs.
• Effectively manage Guest appointments and coordinate with technicians.
• Keeping Guests informed about the status of repairs and changes.
• Addressing and resolving Guest complaints.
• Maintain positive Guest relationships to encourage repeat business.
• Sell additional services and products when recommended.
• Maintain accurate Guest records and service history.

Skills

Guest service

Problem solving

Communication

Automotive knowledge

Job description

Mills Automotive Group in Minnesota seeks a Service Advisor who serves as the main contact between Guests and our Service Department. You will listen to Guest concerns, explain repairs and costs, and ensure timely service delivery. The role rewards excellent guest service, problem-solving, and clear communication.

Automotive knowledge helps, but outstanding training opportunities are available for growth. Workdays are Monday through Friday with a rotating Saturday; hours are 7:00am–5:00pm or