Automotive Service Advisor – Top Pay & Customer Impact

Walser Automotive Group; Coon Rapids (MN); On-site; USD 70,000 - 115,000; Full time

Benefits offered by this job

Paid Time Off

Paid Training (SA)

Career Growth

Fertility & Adoption Assistance

Comprehensive Health Benefits

Life Insurance & 401(k) with Employer 

Paid Clothing Program

Employee Discounts

Employee Resource Groups

Community Involvement

Employee Assistance Program

Referral Program

Job summary

Walser Automotive Group in Minnesota seeks a Service Advisor to greet guests at the service drive, document vehicle details, and guide repairs with clear communication.

You will coordinate with technicians and service staff to estimate repair times and costs, ensuring a first-class guest experience. This role requires strong customer service, attention to detail, and a valid driver’s license.

Qualifications

• Experience in automotive industry preferred.
• Excellent communication skills, both verbal and written.
• Customer-focused approach with attention to detail.

Responsibilities

• Greet customers entering the service drive.
• Record mileage and VIN numbers, transport vehicles to technician bays, and write-up repair orders.
• Understand basic automotive repairs, estimate time and cost for each service.
• Serve as liaison between technicians and customers to set clear expectations.
• Collaborate with service admin and technicians to schedule work and ensure guest satisfaction.
• Prospect and sell dealership services; coordinate current work in progress and pre-delivery activities.
• Follow up with customers to build repeat business and retention.
• Stage vehicles and shuttle customers as needed.
• Uphold Walser’s Core Values: Do The Right Thing, Lead By Example, Display Positive Energy, Be Open Minded.

Skills

Experience in automotive industry

Strong communication skills

Customer service experience

Team player

Valid driver's license

Education

High School Diploma, GED, or equivalent

Tools

Tekion

Reynolds and Reynolds

Dealer Management Systems

Job description

Walser Automotive Group in Minnesota seeks a Service Advisor to greet guests at the service drive, document vehicle details, and guide repairs with clear communication.

You will coordinate with technicians and service staff to estimate repair times and costs, ensuring a first-class guest experience. This role requires strong customer service, attention to detail, and a valid driver’s license.