Service Advisor: Elevate Customer Experience & Care

AutoNation; Buford (GA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401k matching

Health insurance

Dental insurance

Vision insurance

Maternity benefits

Employee discounts

Job summary

AutoNation is hiring a Service Advisor in Buford, GA to bridge service technicians and customers in our state-of-the-art service lanes. You will explain repairs, set appointments, and identify up-sell opportunities while ensuring a transparent process.

The role emphasizes delivering exceptional customer service, clear communication, and teamwork with technicians and parts staff. A high school diploma and valid driver's license are required; prior service or sales experience is a plus, with

Qualifications

• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Willingness to follow up with customers.

Responsibilities

• Set, confirm and prepare for appointments with customers.
• Greet customers and determine vehicle needs based on information and walk-arounds.
• Explain repairs and recommendations in easy-to-understand language.
• Produce repair orders with cost and time estimates, with transparency.
• Follow up with customers on status and satisfaction.

Skills

Customer service

Communication

Consultative selling

Interpersonal skills

Organizational skills

Education

High school diploma or equivalent

Job description

AutoNation is hiring a Service Advisor in Buford, GA to bridge service technicians and customers in our state-of-the-art service lanes. You will explain repairs, set appointments, and identify up-sell opportunities while ensuring a transparent process.

The role emphasizes delivering exceptional customer service, clear communication, and teamwork with technicians and parts staff. A high school diploma and valid driver's license are required; prior service or sales experience is a plus, with